Position Purpose

The EMEA HR Operations Analyst supports the delivery of standardized, efficient and compliant HR Operations services across EMEA. Acting as a Workday and HR Operations subject matter expert, the role ensures high-quality execution of HR processes, data governance, reporting, workforce administration and operational support for HR Business Partners, Local HR teams and HR Centers of Excellence. The position plays a key role in maintaining workforce data integrity, supporting annual HR programs, monitoring process compliance and driving operational excellence across the employee lifecycle.

Key Responsibilities

HR Operations Service Delivery

- Manage HR requests through SIMON/ServiceNow in line with service level agreements.
- Provide operational support to HR stakeholders across EMEA.
- Ensure accurate case management, documentation and issue resolution.

Workday & Process Governance

- Serve as a first-line expert for Workday processes and HR transactions.
- Troubleshoot process issues, workflow errors and approval routing challenges.
- Monitor compliance with established HR policies, controls and governance standards.

Data Quality, Reporting & Analytics

- Maintain workforce data integrity through audits, validations and corrective actions.
- Deliver HR reporting, workforce analytics and organizational insights.
- Support workforce planning and data reconciliation activities.

Workforce Administration & Organizational Support

- Support organizational changes, restructures, acquisitions, workforce migrations and large‑scale employee data updates.
- Execute approved workforce transactions while ensuring governance and compliance requirements are met.

Annual HR Programs

- Partner with Compensation, Talent and HR teams to support annual processes,



including merit reviews, bonus cycles, performance management and workforce planning activities.
- Ensure data readiness, validation and process execution throughout annual HR cycles.

Recruitment & Employee Lifecycle Support

- Collaborate with Talent Acquisition to support hiring, onboarding and workforce administration activities.
- Monitor data quality and process effectiveness across the recruitment‑to‑hire lifecycle.

Compliance & Cross‑Functional Partnership

- Support audit, GDPR and regulatory compliance activities.
- Work closely with Payroll, Time & Attendance, Compensation & Benefits, Technology and ServiceNow teams to ensure accurate and efficient HR operations.

Continuous Improvement & HR Capability Building

- Maintain process documentation and standard operating procedures.
- Support HR user training and Workday adoption initiatives.
- Identify opportunities to improve processes, controls and service delivery.
- Develop and deliver training, guidance materials and knowledge‑sharing sessions for HR teams to ensure consistent and accurate completion of HR transactions in Workday and ServiceNow.

Key Competencies

Technical

- Workday HCM
- HR Operations & Workforce Administration
- HR Reporting & Analytics
- Data Governance & Compliance
- ServiceNow / Case Management
- Advanced Excel and reporting tools

Behavioral

- Customer Focus
- Analytical Thinking
- Attention to Detail
- Collaboration
- Accountability
- Continuous Improvement

Success Measures

- Service level achievement.
- Workforce data accuracy and integrity.
- Compliance and audit results.
- Quality of HR process execution.
- Stakeholder satisfaction.
- Effectiveness of reporting, problem resolution and continuous improvement initiatives.

Summa

📌 EMEA HR Operations Analyst (Pol)
🏢 Sonoco
📍 Pol