Glovo is a Delivery Hero company seeking a senior data analytics professional to lead forecasting and staffing for outsourced customer support hubs. You will drive country-centric and general forecasting, plan for AI-driven savings, and use data to identify overstaffing and productivity gaps, steering initiatives with hubs, Service Delivery and process owners.
The role emphasizes cross-functional collaboration, defining best practices, and delivering measurable cost-saving outcomes through