Spain, Community of Madrid, MadridR*SpainCustomer SupportJob descriptionAt Envista, we are dedicated to advancing dental care through innovation, technology, and trusted partnerships. As one of the world's leading dental companies, we bring together a portfolio of industry-leading brands that help dental professionals improve patient outcomes and transform smiles every day.Ormco, an Envista company, is a global leader in orthodontics, trusted by clinicians around the world for over 60 years. From traditional orthodontic solutions to cutting-edge digital technologies, Ormco continues to drive innovation that empowers orthodontists to deliver exceptional patient care.We are looking for a Digital Technical Support Engineer to join our team and play a key role in supporting the technology behind our digital orthodontic solutions.What You'll DoAs a Digital Technical Support Engineer, you will provide advanced technical support for software, hardware, networking, and electro-mechanical systems used across our digital orthodontic portfolio.

Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software applications, computer systems, and networked or wireless solutions.Act as the highest escalation point for complex Level 3 application and technical support issues related to digital orthodontic software, web services, desktop environments, computer systems, network connections, and servers.Provide advanced technical support to internal teams including Product Support, Engineering, and Technical Services.Investigate and resolve issues escalated by first-line support teams when standard troubleshooting has not resolved the problem.Perform product repairs, updates, testing, and validation activities in an office-based environment.Collaborate with Engineering and Product Development teams to identify and communicate product defects, software bugs, reliability concerns, and maintenance issues.Support new product releases, updates,



and technical processes to ensure successful implementation and performance.Document customer interactions, technical findings, issue trends, and support activities in CRM, Jira, or other support systems while following company policies, procedures, and quality standards.Deliver technical training and knowledge-sharing sessions to support teams and internal stakeholders.LI-ZV1Job requirementsWhat We're Looking ForBachelor's degree in Engineering, Computer Science, Information Technology, Biomedical Engineering, or a related technical field.3–5 years of experience in technical, application, IT operations, or software support, including complex incident resolution, end-user support, remote troubleshooting, and escalations.Strong troubleshooting skills and technical knowledge across Windows, Mac systems, file systems, access permissions, SQL, relational databases, SQL Server concepts, TCP/IP, and REST APIs.Experience with support tools such as Jira, Confluence, Salesforce, or similar platforms, with the ability to document findings, troubleshooting steps, workarounds, resolutions, and support materials clearly.Relevant IT or technical support certifications are a plus, such as ITIL, Microsoft, AWS, CCNA, HDI, or equivalent;Experience working with software, computer systems, networking technologies, or electro-mechanical products.Fluent English required; Spanish or another European language is a plus.Experience within medical devices, healthcare technology, dental technology, manufacturing, or related industries is an advantage.

experience in software development, quality assurance, digital healthcare, dental technology, CAD/CAM,



or digital manufacturing workflows is preferred.Work for a global leader in orthodontic innovation.Gain exposure to cutting-edge digital technologies transforming dentistry.performance; At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the General Talent Acquisition leader and in response to a specific job opening. Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees' financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

📌 Digital Technical Support Engineer (Madrid)
🏢 Envista
📍 Madrid