Purpose of the roleThe Retention and Expansion Specialist on the Security Customer Outcomes team is responsible for managing and growing a portfolio of EMEA accounts across various countries by renewing, upselling, and cross-selling. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Specialists are expected to be proficient across Google Cloud's Security product SaaS offerings and effectively represent Google Cloud's full suite of products and services by using technical, organizational, and customer knowledge to influence clients and grow revenue.

Analyze customer history, Google relationship with customer and opportunity to present to both the Google account team and the customer, and identify key ways to upsell Maintain relationship with customer, identify key dates of contract expiration by product and ensure you are getting in front of customer team with ample time to renew contract and process through Vector/legal Identify and qualify new opportunities within existing accounts for upsell Accounts may be Google Cloud or Google Cloud Security customers and it's important to identify key product characteristics and alignment with customer needs Understand Salesforce/Vector inside and out to process contracts and communicate with legal Challenge here is that Security stakeholders are constantly changing so being organized and deliberate on customer communications is key Stay up-to-date on a full suite of Google Cloud Security & Mandiant products and services As Chronicle, Mandiant, SCC, BCC and VT will be under the same umbrella, there will be a lot of knowledge required about product specifics, service descriptions, pricing models and renewal processing Native/proficient level of German and English Some understanding of cloud computing concepts, in particular Google Cloud Platform Knowledge of CRM systems, ideally Salesforce DesirableCloud certification or Cyber Security certification B2B sales experience within Cyber Security Understanding xkdbapo of local market and local business environment Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Evaluating information and arguments, leading to informed and effective decisions based on data insights

📌 Emea Renewals Representative With German - Cloud Security (Barcelona)
🏢 TP Spain
📍 Barcelona