Quince is seeking a French-English bilingual Customer Service Team Manager based in Barcelona on a hybrid schedule. You will build and lead our founding French CX team, delivering consistently exceptional experiences across channels for French-speaking customers.
You will hire, coach, and develop frontline French-speaking agents while collaborating with the general CX organization. This hands-on leadership role demands operational rigor, data-driven decisions, and a focus on measurable customer
📌 French Cx Team Lead (Madrid)
🏢 Quince
📍 Madrid
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