SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as an L1 Customer Support Specialist today and support an innovative FinTech company that develops software for depositary banks, fund administrators, and other financial institutions — all while enjoying your home office. Become the bridge between business clients and technical teams, help shape support processes from the ground up, and grow your skills in cooperation with our People First management approach. Let's see what it takes.What you will do:Monitor and manage incoming tickets in Zendesk

- Collect issue details, including screenshots, software versions, steps to reproduce, and expected versus actual results
- Perform basic troubleshooting and reproduce issues in testing environments
- Create and track bug tickets in Azure DevOps
- Suggest improvements to support workflows and Zendesk processesWhat you need to succeed in this role:Excellent English communication skills (spoken and written);





Experience in customer support, preferably B2B SaaS or software support, is a must

- Strong practical knowledge of Zendesk
- Understanding of ticket management, SLAs, escalation procedures, and support workflows
- Tech-savvy, confident navigating software platforms and learning new systems
- Based in the EUand willing to complete a criminal background checkPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:FinTech or financial software experience
- General understanding of financial products and operations;

Experience withAzure DevOps;

Experience reproducing software bugs;

Experience improving Zendesk workflows, macros, or automations

- Knowledge of SaaS environments and software releasesBenefits:Monday-Friday, 9 AM-5 PM GMT+2
- Opportunity to work fully remotely within the EU
- The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.Over ****+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. xqysrnh opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 (Fluent English) Application Support Specialist (Eu, Remote)
🏢 SupportYourApp
📍 Málaga