Glovo Group is seeking a leader to own the post-delivery experience from first contact to resolution.
Over the next * months you will shape how it works across the countries we operate in and lead the rollout of our AI agent on real post-delivery cases.
You will collaborate with Finance, Product, and local teams to define processes and KPIs, run root-cause analyses, coach the post-delivery team, and ensure the right balance between customer satisfaction and profitability while staying
📌 Global Post-Delivery Experience & Optimization Lead (Málaga)
🏢 Glovo Group
📍 Málaga
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