International Software Support & Validation Specialist (EN, FR)

Join a Integral Bioinformatics Company Supporting Scientific Innovation

- Location: Derio, Bizkaia Technology Park (Spain)
- Employment Type: Full-time
- Career Level: Entry-Level / Early Career Professionals Welcome

Help Advance Science Through Technology

At NorayBio, we develop software that enables researchers, laboratories, biobanks, universities, pharmaceutical companies and biotechnology organisations to manage the data that drives scientific discovery.

Founded in 2002 in the Basque Country, we are a specialised bioinformatics company with a strong international presence. We design, develop, implement and support our own software solutions for scientific and life sciences organisations in more than twenty countries worldwide.

Our products help research institutions manage laboratory operations, biological samples, scientific information and research data throughout their lifecycle.

While innovation is at the heart of what we do, our greatest asset is our people. We are a multidisciplinary team where science, technology and international collaboration come together in a supportive and highly professional environment.

As our international customer base continues to expand, we are seeking an International Software Support & Validation Specialist (EN, FR) to join our growing team.

Why Join NorayBio?

This is far more than a traditional customer support role.

You will become involved in the final stages of the software development lifecycle, helping to ensure the quality of our solutions whilst supporting users from leading research institutions around the world.

You will work closely with software developers, project specialists and international clients, developing a unique combination of technical, analytical and communication skills within a highly specialised sector.

Whether your academic background is in languages, life sciences, humanities, social sciences or another university discipline, if you enjoy technology, problem-solving and working in an international environment, we would be delighted to hear from you.

Key Responsibilities

Software Validation and Quality Assurance

- Test new software features, releases and enhancements.




- Verify that applications perform according to specifications and customer requirements.
- Identify, document and report software issues accurately and systematically.
- Work alongside development teams to contribute to continuous product improvement.

International Customer Support

- Help clients across Europe and other international markets via email, ticketing platforms, videoconference and telephone.
- Investigate and resolve user queries and software incidents.
- Guide users through application workflows and functionality.
- Deliver a professional, responsive and customer-focused service in English and, where applicable, French.

User Training and Documentation

- Deliver user training sessions remotely and occasionally on-site.
- Prepare and maintain user guides, knowledge base articles, validation reports and technical documentation.
- Translate technical concepts into clear and practical guidance for end users.

What We Are Looking For

Essential Requirements

- A university degree in any discipline.
- Excellent written and spoken English (minimum C1 level, C2 strongly preferred).
- Outstanding communication and interpersonal skills.
- Strong interest in technology and the ability to learn new software applications quickly.
- Analytical thinking and exceptional attention to detail.
- Customer-focused mindset and problem-solving attitude.
- Ability to work effectively within a collaborative team environment.

Desirable Requirements

- A high level of French (DELF/DALF or equivalent).
- International experience, study abroad programmes or extended stays in English-speaking countries.
- Interest in scientific research, healthcare, biotechnology or life sciences.
- Good knowledge of Microsoft 365 and digital workplace tools.
- Previous experience interacting with customers, users, students or stakeholders in an international setting.

What We Offer

Meaningful Work





Your contribution will directly support software platforms used by organisations conducting scientific and biomedical research worldwide.

International Exposure

Work with universities, research centres, laboratories, biobanks and life sciences organisations across multiple countries and cultures.

Professional Development

We provide comprehensive onboarding, structured training and ongoing learning opportunities to help you succeed and grow within the company.

Collaborative Culture

Join a highly qualified multidisciplinary team that values knowledge sharing, innovation, mutual respect and teamwork.

A Technology-Driven Environment

Work at the intersection of software, science and innovation, helping solve real-world challenges through technology.

Work-Life Balance

- Monday to Thursday: 08:00 to 17:00.
- Friday intensive working day.
- Hybrid working arrangements.

Long-Term Career Prospects

- We are looking for talented individuals seeking to build a long-term career within an established and growing international software company.
- We offer a fixed-term contract initially, leading to a permanent position.

Who Might Be Successful in This Role?

You may be

1. A Modern Languages graduate with outstanding English and French language skills and an interest in technology.
2. A Biology or Life Sciences graduate looking to combine scientific knowledge with software and customer-facing responsibilities.
3. A Humanities or Social Sciences graduate seeking an international career within the technology sector.

About You

- You enjoy working with people, solving problems and learning new technologies.
- You communicate confidently in English, are naturally organised and take pride in delivering high-quality work. You are interested in how technology can support scientific research and are excited by the prospect of working in an international environment where no two days are quite the same.

Join NorayBio

If you are looking for an opportunity to develop your career at the intersection of technology, life sciences and international collaboration, we would be delighted to hear from you.

Join NorayBio and help provide the digital tools that support the scientific discoveries of tomorrow.

📌 International Software Support & Validation Specialist (EN, FR) (Derio)
🏢 NorayBio Software
📍 Derio