At FACTECH, we are an international IT services and technology consulting company committed to delivering innovative, reliable and high-quality technology solutions to our clients.

With a team of more than 2,500 professionals and an international presence, we help organizations drive their digital transformation through technology, expertise and talent. We are currently looking for an IT Infrastructure Manager to lead our infrastructure team, define and execute the technical strategy, and ensure the availability, security, scalability and performance of our IT systems and networks, in alignment with business objectives, client requirements and Teladoc Health International standards.

Key Responsibilities

- Team Leadership: Lead, develop and motivate the IT Infrastructure team, overseeing recruitment, onboarding, performance evaluations, mentoring and career development.
- Infrastructure Strategy: Define, implement and maintain the infrastructure strategy and technology roadmap, covering servers, storage, networks, cloud platforms and on-premise environments.
- Systems Availability &
- Performance: Ensure the availability, reliability, performance and security of IT systems and networks, implementing effective monitoring, incident management and problem management processes.
- Cloud &
- Infrastructure Projects: Lead and coordinate cloud migration initiatives, hybrid infrastructure implementations, infrastructure modernization and disaster recovery projects.
- Budget &
- Vendor Management: Manage the infrastructure budget, optimize technology investments and oversee relationships, negotiations and service agreements with technology providers and vendors.
- Security &
- Compliance: Define and enforce infrastructure security policies, technical standards and best practices in coordination with the Information Security team.
- Capacity &




- Asset Management: Oversee infrastructure capacity planning and the lifecycle management of hardware, software and technology assets.
- Cross-functional Collaboration: Work closely with Development, Operations, Security and Business teams to ensure infrastructure readiness and support the successful delivery of new projects.
- Service Management: Monitor and ensure compliance with SLAs, KPIs, operational standards and internal management procedures.
- Documentation: Maintain accurate and up-to-date technical documentation, infrastructure policies, procedures and operational guidelines.
- Risk &
- Incident Management: Identify, assess and escalate critical infrastructure risks, security issues and incidents requiring senior management attention.
- Corporate Standards: Ensure compliance with FACTECH's internal management protocols, client-specific requirements and Teladoc Health International's ethical standards and policies.

Experience

- More than 7 years of professional experience in IT Infrastructure, Systems Administration, Network Administration or a related field.
- At least 3 years of experience leading IT Infrastructure or IT Operations teams.
- Proven experience managing infrastructure budgets, technology providers and vendor relationships.
- Experience defining and implementing infrastructure strategies and technology roadmaps.
- Demonstrated experience leading cloud migration,



hybrid infrastructure or infrastructure modernization projects will be highly valued.

Technical Skills

- Advanced IT technical knowledge and strong infrastructure management capabilities.
- Solid expertise in server, storage, network and virtualization administration.
- Good knowledge of cloud platforms such as AWS and Microsoft Azure.
- Experience with infrastructure security, backup solutions, disaster recovery and business continuity.
- Knowledge of monitoring, incident management and IT Service Management (ITSM) tools.
- Understanding of infrastructure architecture, high availability and capacity planning.
- A Bachelor's Degree in Computer Engineering, Information Technology, Telecommunications Engineering or a related technical field is preferred.

Languages

- Spanish: High or native proficiency (essential).
- English: Upper-intermediate level (B2 or higher) (essential).

Soft Skills

- Strong leadership and team management capabilities.
- Strategic thinking and business-oriented mindset.
- Excellent problem-solving and decision-making skills.
- Ability to manage priorities and make decisions under pressure.
- Strong communication and stakeholder management skills.
- Vendor negotiation and relationship management skills.
- Proactive, organized and results-oriented approach.

What We Value At FACTECH, we value professionals who combine strong technical expertise with strategic vision and leadership capabilities. We are looking for someone capable of building and developing high-performing teams, driving infrastructure improvements and ensuring reliable, secure and scalable technology environments that support business growth and operational excellence.

Join FACTECH and be part of a team driving technology forward!

Requisitos mínimos

#FacTECH

📌 IT INFRASTRUCTURE MANAGER (Barcelona)
🏢 FacTECH Servicios Informáticos
📍 Barcelona