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Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO!, Pokémon GO, and other games, and its proprietary technology platform is Playgami.

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Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication

Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android

Maintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expert

Support employee onboarding, offboarding, device lifecycle, and access processes

Prioritize tasks based on impact and urgency

Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service

Apply security best practices, focusing on data integrity and malware protection for workstations

Produce technical documentation, runbooks, standards, and knowledge-base content

Research and recommend innovative, automated approaches to system administration tasks that scale with company growth

Use AI responsibly to improve support while maintaining human oversight

Support the AV/VC platform (Zoom)

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At least 5 years of related IT support or service desk experience

Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology

Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls

Hands-on experience with Jira Service Management or a comparable platform

Experience with scripting and delivering process improvements or automation

Strong English language skills

Excellent interpersonal and communication skills, including the ability to work with users at all organizational levels

Decision-making, time management, planning, communication, and end-user service skills

????? ??????: experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms, experience building prototypes, test cases, or small automation solutions, relevant IT service management, cloud, endpoint, or security certification

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On-site at the Barcelona hub, 5 days a week The role involves access to sensitive or confidential employee or customer PII and/or company financial information;

background checks applyafter a conditional offer

No payment or financial information is requested during the application or hiring process

📌 It Support Technician For Video Games (Barcelona)
🏢 Scopely
📍 Barcelona