Take your career to the next level with Amaris Consulting as a L3 Support Technical Expert. Become part of an international team within a global group with €800M in turnover and more than 1,000 clients worldwide. In this role, you'll work in an agile environment, supporting technical products, resolving complex cases, and helping teams maintain reliable services. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

WHAT WOULD YOU NEED? ✍️

- Experience in technical or product support, preferably in a production environment.
- Advanced SQL knowledge, especially with Oracle and SQL Server.
- Knowledge of C# and .NET, with the ability to understand and analyse application code.
- Experience with Business Intelligence tools, preferably SAP BusinessObjects.
- Good knowledge of IIS and Windows Server. Linux knowledge would be a plus.
- Experience handling support cases, prioritising incidents, managing escalations, and working with support queues.
- Understanding of support SLAs, response times, resolution times, and case follow-up.
- Knowledge of NoSQL databases, particularly MongoDB, would be a plus.
- Experience working with Agile and Kanban methodologies.
- Familiarity with tools such as Splunk, Dynatrace, Postman, or Bruno would be an advantage.
- Experience creating and maintaining technical documentation or knowledge bases.
- Strong analytical skills and attention to detail.
- The ability to respond quickly when priorities change and provide high-quality solutions.
- Good communication skills and confidence when interacting with users and stakeholders.
- A collaborative mindset and the ability to work effectively in an international environment.
- Fluency in English. Additional languages are a plus.
- Hybrid in Barcelona,

WHAT WILL YOU DO? ?
- Provide initial technical support during HyperCare phases.
- Analyse and resolve complex support cases escalated to technical support teams.
- Investigate incidents, identify root causes, and provide suitable solutions.




- Define and document workarounds when a permanent fix isn't immediately available.
- Identify, declare, and document production defects for the relevant product development teams.
- Work closely with product development and other technical teams to support case resolution.
- Ensure knowledge transfer for new product lines, releases, and support processes.
- Create and maintain technical documentation and knowledge-base articles.
- Support the continuous improvement of case-handling processes.
- Track support KPIs, prepare status reports, and contribute to service performance reviews.
- Provide accurate information about workload, timesheets, and ongoing activities.
- Build positive working relationships with users, stakeholders, and colleagues across different countries.
- Manage shifting priorities while keeping communication clear and solutions focused.

WHY US? ?

Join our team of talented professionals and experience a workplace where you can grow and take on new responsibilities.

Here's what you'll get

- Grow quickly with a tailored career path and regular salary reviews.
- 70% of our senior leaders started their careers at entry level.
- Build your skills through our Tech Academy catalogue, Udemy learning platform, language sessions, webinars, and workshops.
- Take charge of your development with an annual personal training budget and company-paid certifications.
- Benefit from versátil policies and remote work options.
- Enjoy social benefits such as public transport and restaurant vouchers, kindergarten support, and private health insurance.
- Get support through our WeCare program during difficult personal situations.
- Develop your career in an international environment with colleagues from different backgrounds and countries.

Amaris Consulting is proud to be an equal-opportunity workplace. We promote diversity and an inclusive working environment. We welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic.

📌 Support Engineer (Barcelona)
🏢 Amaris Consulting | Part of Mantu
📍 Barcelona