AbbVie's mission is to discover and provide innovative therapies and solutions that address today's serious diseases and meet the medical challenges of tomorrow. We strive to make a remarkable impact on patients' lives in several key therapeutic areas: immunology, ophthalmology, oncology, neuroscience, and virology, as well as in aesthetic medicine with products and services from our Allergan Aesthetics portfolio. Follow @abbvie on LinkedIn, X (ex Twitter) et YouTube . AbbVie’s Europe Area Team is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across the region. Reporting to the Customer Excellence Director, Europe , you will connect customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact. You will partner with affiliate, area, and international leaders to translate strategy into scalable local action. Align global, area, and affiliate priorities while adapting initiatives to local market, access, healthcare-system, and regulatory realities. Unlock the Value of Data, Analytics, Insights and AI Build teams’ ability to turn cross-functional data into clear recommendations, actionable plans, and outcomes. Enable adoption of relevant international and global tools to deepen customer understanding and optimize engagement. Embed practical best practices, performance frameworks, and tools that translate strategy into high-quality delivery. Advise on field force excellence, capability building, launch readiness, and the scaling of successful affiliate innovations.



Define the future Customer Excellence capabilities, operating model, talent, and ways of working needed for evolving business and customer needs. Support affiliates to prioritize local roadmaps, close capability gaps, and remain aligned with regional and integral direction. Identify and scale innovations that strengthen the connection between strategy, customer experience, data, technology, and execution. Build trusted partnerships with senior leaders across affiliates, area functions, and international teams. Influence complex, cross-functional decisions through strong commercial judgment, collaboration, and a focus on value creation. Act as a strategic advisor on Customer Excellence priorities, data-driven decision-making, and execution. Leadership experience in Customer Excellence, commercial transformation, marketing, field force effectiveness, analytics, digital, or related roles within pharma, healthcare, or another regulated industry. Strong commercial and strategic acumen, translating customer, market, and data insights into actionable strategies and measurable outcomes. Experience with go-to-market models, launch readiness, customer engagement, data, analytics, digital tools, and AI-enabled solutions. Excellent communication, stakeholder management, and influencing skills, with the ability to engage senior leaders and lead through indirect authority. A self-directed, resilient, and collaborative leader with strong judgment, accountability, and fluent English; Fluent English, with strong written and presentation skills.

📌 Director, Regional Business Technology (España)
🏢 Abbvie
📍 España