As an MS Dynamics Lead Software Engineer, you will provide technical leadership across the Dynamics 365 platform and the product teams that use it. You will help ensure that solutions are designed and implemented consistently, securely and sustainably, while promoting reuse, modern engineering practices and alignment with IKEA's wider technology ecosystem. Your initial focus will be on Microsoft Dynamics 365 Case Management for our Contact Centers. Over time, the platform may expand across the broader remote customer meeting point and B2B lead management. This is a senior technical role with broad influence. You will work closely with the Platform Engineering Manager, Platform Architect, Senior Platform Operations Owner, product teams, business stakeholders, security and architecture communities, Microsoft and external delivery partners. Fluent English, both written and spoken, is essential, as English is the working language of the integral platform team. Please submit with your application in English. Facilitate engineering alignment across the Microsoft Dynamics 365 platform and the product teams, delivery teams and technical communities that depend on it. Promote consistent use of Microsoft Dynamics 365, Power Platform, and related Microsoft cloud capabilities, selecting configuration, low-code, pro-code or external services appropriately. Collaborate with architects and senior engineers on solution design, refactoring and the evolution of the Dynamics 365 platform, ensuring alignment with target architecture and enterprise standards. Identify opportunities for reuse across teams,



including integration patterns, APIs, components, data models, automation, security patterns, testing approaches and deployment assets. Act as an ambassador for modern software-engineering principles, secure-by-design practices, clean implementation, automation, observability, quality and operational readiness. Help define and apply engineering standards for Dynamics 365 configuration, customisation, solution management, environments, application lifecycle management, CI/CD, testing, release and documentation. Ensure technical solutions consider security, privacy, resilience, performance, accessibility, supportability, scalability and total cost of ownership. Represent the Dynamics 365 engineering perspective in architecture, design, platform governance and technical decision forums, and communicate decisions clearly to affected teams. Good understanding of Microsoft Power Platform and strong knowledge of Microsoft Dynamics 365, particularly Dynamics 365 Customer Service and Case Management. Knowledge of Dynamics 365 configuration, extensibility, customisation boundaries, security roles, environments and application lifecycle management.



Knowledge of enterprise integration patterns, APIs, events, data synchronisation and connected Microsoft cloud services. Understanding of software-engineering practices including source control, CI/CD, automated testing, code quality, observability, release management and documentation. Awareness of the commercial and operational implications of technical decisions, including licensing, consumption, complexity and long-term maintenance. Several years of experience in software engineering, technical leadership, solution architecture, platform engineering or a comparable role in a complex enterprise environment. Experience leading engineering alignment across multiple product, platform or delivery teams. Experience developing integrations between Dynamics 365 and other enterprise platforms, channels, data services or customer-facing applications. Ability to distinguish when to use standard Dynamics 365 capability, configuration, extension, Power Platform services or a separate integration/application component. In line with our value of togetherness we believe the best way for us to collaborate and co‐create is when we meet in the office. This is why we expect you to spend the majority of time in the office. Lead Software Engineer From: Why Women Don't Apply for Jobs Unless They're 100% Qualified by Tara Sophia Mohr, August 2014 Fluent English, both written and spoken, is essential, as English is the working language of the integral platform team. Please submit with your application in English. #

📌 Senior Lead Software Engineer (Comunidad de Madrid)
🏢 IKEA
📍 Comunidad de Madrid