Axiom Technologies is a Integral IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. ¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado. Job Overview We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You'll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities
Tier-1 & Tier-2 Incident Management
* Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
* Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks. Hardware & Software Support
* Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment).
* Troubleshoot hardware and software issues to minimize downtime. Application & Workspace Administration
* Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
* Administer Active Directory tasks (user creation, group policy management).
* Handle system imaging and maintain an accurate IT asset inventory. User Onboarding & Offboarding
* Prepare devices and access permissions for new hires.
* Decommission or reassign equipment for departing employees.




* Maintain documentation for all onboarding/offboarding processes. Security & Maintenance
* Apply system patches and updates.
* Maintain detailed documentation on system configurations, procedures, and support workflows. Specialized Support
* Provide tailored support to VIP users.
* Set up and maintain AV equipment and meeting room technology.
* Assist with mobile device management and specialized tech requests. Qualifications & SkillsEducation
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Technical diplomas or relevant certifications are also acceptable. Experience
* 2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency
* Operating Systems: Windows 10/11, macOS, iOS, Android.
* Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
* Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.
* Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools. Certifications (Preferred but not required)
* ITIL Foundation
* CompTIA A+
* Microsoft Certifications (e.g., MCSA)
* Apple ACMT
* Cisco CCST or CCNA Soft Skills
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a proactive attitude.
* Ability to work independently and collaboratively under pressure. Languages
* Fluent in Spanish and proficient in English (both written and spoken).
* Additional languages are a plus. Availability
* Willingness to work outside of standard business hours if required. xqysrnh
* Open to participating in on-call rotations as needed.

📌 It Support Technician (Comunidad de Madrid)
🏢 Axiom Technologies
📍 Comunidad de Madrid