com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. We are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. Job Title
- CRM Application Engineer Team
- you will join the CRM and Channels team within the Technology department Contract
- Permanent – Full time (36h/week) What your impact will be: As a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers. Serve as the primary link between business units and technical delivery teams for CRM initiatives. Manage the configuration, maintenance, and integration of core CRM tools and automated sequences. Uphold rigorous standards for data integrity and system reliability across every customer touchpoint. Evaluate platform performance to identify and execute on continuous improvement opportunities. A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator. Experience in managing data structures, user access, and API-driven integrations. Competence in SQL and scripting.
Good analytical capacity with a focused, data-driven approach to solving problems. Fluent English, written and spoken. Experience within agile development frameworks. Experience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus. Knowledge of AWS infrastructure/services and GITLAB pipelines. Shorter working week (36h as full time), with a half working day on Fridays Possibility to work from anywhere for a period of time per year defined according to local regulations Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. Professional and managerial skills development training paths, access to e-learning platforms such as O'reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content Occasional social events to foster connections among colleagues ~ in line with local laws. By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. #