About the Role
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Join an international customer support team in Barcelona and help travellers from around the world have a smooth experience. As an Icelandic-speaking advisor, you will understand what customers need and act as the link between international travellers and accommodation partners worldwide, always keeping service quality high.
What You'll Be DoingIdentify and understand customer needs, listening carefully and responding clearlyMediate between travellers and accommodation partners around the worldClarify questions about services, payments and technical requirements by email and phoneGive accurate information and follow established processesWhat You BringIcelandic at C2 / native level and advanced EnglishExcellent written and spoken communication and interpersonal skillsComfortable with Office 365, CRM databases and internal platformsA solution-driven, problem-solving mindsetA positive,



motivated attitude for handling tricky customer situationsA goal-oriented approach and openness to changing priorities and processesFamiliarity with online accommodation platformsCustomer service or contact center experience is valuedNice to HaveProcess improvement, collaboration, emotional intelligence, open-mindedness, critical thinking, solution orientation and an entrepreneurial mindsetSchedule & Location38.5 hours per week, Monday to Sunday, within the 09:00-20:00 shift windowModern office in Barcelona, Spain, well connected by public transportCompensation & BenefitsSalary xqbhyrx of €22,249 gross per yearTemporary contract27 working days of holiday per year3 weeks of initial training and continued personal coachingWellbeing program with Spanish lessons, quizzes with prizes and free group activities (running, beach volleyball, roller skating and more)Free private health insurance once you move to a permanent contract (if you wish)Versátil compensation options after the probation periodA multicultural, international team with real opportunities to learn and grow#J-18808-Ljbffr

📌 Customer Service Representative (Barcelona)
🏢 Lingo-nova
📍 Barcelona