Capitole is growing fast, and we want you to be part of the journey! We’re looking for a PROJECT MANAGER (Telephony & Contact Center) with 4 years of experience to join our amazing team.

Si cree que es el candidato idóneo para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa.
Responsibilities

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- Plan and lead projects from kickoff to handover, ensuring they stay within scope, budget and timeline.

- Create and maintain clear project plans, including milestones, owners, risks and dependencies.

- Coordinate IT teams, business owners, vendors and local teams, keeping all stakeholders aligned.

- Provide concise, regular updates to sponsors and steering committees, with a clear focus on decisions.

- Manage vendors and partners, overseeing scope, delivery quality, deadlines and escalations.

- Prepare and coordinate go-live activities, including testing, business acceptance, cutover planning and post-go-live support.

- Ensure compliance, security and data protection requirements are considered and documented.

- Capture lessons learned and help develop a repeatable approach for future rollouts.

Requirements

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- At least 4 years of experience managing IT or technology projects, ideally in telephony, contact center or customer communication.

- A proven track record of delivering rollouts or migrations involving multiple stakeholders across different countries.

- A basic understanding of contact center or cloud communication services; deep technical expertise is not required.

- Experience working with vendors and contracts.





- Strong communication skills in English.

What we’re looking for in you

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- A structured, pragmatic and hands‑on approach to work.

- The ability to work comfortably in an international, matrix environment.

- Strong stakeholder management and coordination skills.

- Additional languages and a project management qualification, such as PMP or PRINCE2, are a plus.

Why you’ll love working with us

At Capitole, we believe our people are our greatest strength. That's why we offer:

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- €1,200/year for your professional development (trainings, events, certifications…)

- Monthly feedback sessions with your team to keep learning and growing

- Private health insurance fully covered by Capitole

- Payflow benefits (meal, transport, childcare vouchers)

- Wellhub subscription

- Discounts with top brands through Capitole Club

Life at Capitole

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- Team buildings every two months (our summer party and Christmas dinner are legendary!)

- Football, padel, and basketball teams sponsored by Capitole

- Tech communities where sharing knowledge is part of our DNA

- And above all… an AMAZING TEAM that you’ll love being a part of!

Requisitos

Team that works entirely in English, with international teams and projects

Information Security Policies

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- Will have access to confidential information related to Capitole and the project they are working on.

- Must comply with the security and internal policies of both the company and the client. xqbhyrx

- Must sign an NDA (Non-Disclosure Agreement).

Want to learn more about us?

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📌 FULLREMOTE - PROJECT MANAGER (Telephony & Contact Center) (España)
🏢 Capitole
📍 España