At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly general company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.

We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.

Purpose of the role

Responsible for the overall management of the commercial operations of Dufry stores across the Andalusia region, ensuring compliance with retail standards within the assigned area of responsibility in order to maximize profitable sales, strengthen local relationships, and deliver an excellent customer experience. A senior leadership role with full responsibility for commercial performance, operations, people management, and profitability across a network of stores, ensuring operational excellence and an outstanding customer experience within the airport retail environment.

Responsibilities

Operations

- Manage all commercial activities across the stores and airports within the assigned area of responsibility, in line with the company's short and long-term strategic objectives.




- Ensure the highest level of customer service and operational excellence.
- Define revenue, cost, profit, and inventory targets together with the Area Regional Manager and the Head of Operations.
- Analyze key performance indicators (KPIs) to identify improvement opportunities and implement corrective actions when required.
- Lead daily business review meetings with the team and coordinate resulting action plans.
- Review sales results by store, category, and brand against previous week, month, and year performance, as well as against budget targets.
- Supervise the team and coordinate commercial activities, promotions, and key events.
- Monitor operating costs and implement corrective measures when necessary.
- Develop and maintain strong relationships with airport authorities and other local stakeholders.
- Coordinate the implementation and execution of corporate initiatives and strategic plans.
- Coordinate all external brand promoters operating within the assigned area.
- Lead meetings and site visits with brand representatives within the assigned area of responsibility.

People Management

- Foster a positive and high-performance working environment across all stores.
- Identify and drive the learning and development needs of the teams.
- Ensure appropriate promoter staffing levels based on customer traffic and operational requirements.
- Monitor team performance, conduct performance reviews, and oversee workforce planning (FTE management).
- Lead performance management processes and objective-setting reviews.

Finance

- Accountable for the operation’s Profit & Loss (P&L;) in collaboration with the Area General Manager.




- Analyze financial KPIs, profit and loss statements, and balance sheets on a monthly basis, including monitoring foreign exchange fluctuations where applicable.
- Participate in the definition of business investment and development plans.

Customer

- Ensure, together with the Head of Operations, the implementation of high standards of customer service and customer experience.

Required Profile

Experience and Qualifications

- Minimum of 6 years' experience in retail or travel retail, holding senior management positions.
- Strong knowledge of the retail and/or consumer goods sector.
- Demonstrated leadership and team management capabilities.
- Proven ability to develop high-performing teams and motivate people.
- Strong understanding of Travel Retail business concepts and dynamics.
- Strong analytical skills and a solution-oriented mindset.

Commitment to Equality and Diversity At WDFG, we are committed to ensuring equal treatment and equal opportunities in all our recruitment processes and to promoting an inclusive and diverse working environment. We assess each candidate on the basis of their skills, experience and achievements, without regard to sex, gender identity, sexual orientation, age, origin, disability or other personal or social characteristics. We promote balanced representation and ensure that our recruitment processes are accessible and inclusive for everyone, in line with our Equality Plan and our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda, thereby fostering real and effective equality of opportunity as well as the development of diversity in the workplace.

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We look forward to connecting with you soon!

📌 Operations Commercial Manager (España)
🏢 Avolta
📍 España