Glovo, part of the Delivery Hero group, seeks a leader to own the post-delivery experience—from initial complaint to resolution—across multiple countries. You will drive KPI improvements, shape processes with the central team, and roll out AI-assisted support while managing a growing post-delivery team.
You will work with Finance, Product, and other functions to ensure root-cause analysis informs policy and tooling changes, balancing customer satisfaction with profitability.
📌 Post-Delivery Experience Lead (Ai Rollout) (Barcelona)
🏢 Delivery Hero
📍 Barcelona
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