This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders.
The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business.
WHAT ARE YOU GOING TO DO?
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- Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
- Act as the main point of contact for customers.
- Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.
- Monitor order status, deliveries and potential incidents, proactively communicating with customers.
- Handle claims, incidents and customer queries, ensuring proper resolution.
- Ensure compliance with internal processes, customer requirements and agreed service levels.
- Maintain updated and accurate information in internal systems.
- Support continuous improvement initiatives within the Customer Service function.
WHAT DO YOU BRING?
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- Previous experience in Customer Service, Order Management or a similar role.
- Customer-oriented mindset with strong communication skills.
- Good organisational skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Comfortable working with ERP systems and MS Office tools.
- Proactive attitude and problem solving skills.
- Good level of English (required).
WHAT DO WE OFFER?
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- Salary according to the applicable Collective Agreement.
- A structured onboarding and continuous support from the team.
- Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00.
- Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked.
- Opportunity to gain experience in a regional role within the Iberia organisation.
- A collaborative work environment focused on continuous improvement and customer satisfaction.
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📌 Customer Service Iberia (Mislata)
🏢 Jobtome
📍 Mislata
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