Experteer Overview In this role you lead the integral Passenger Processing service operations, ensuring reliable day-to-day performance while driving modernization across the full tech stack.

You'll oversee a distributed team and engage senior stakeholders to align priorities, risks, and investments.

The role sits at the intersection of operation excellence and strategic transformation, delivering dependable services in mission-critical environments.

You will shape cross-functional execution and raise the bar on service outcomes and lifecycle management.

Compensaciones / Beneficios • Own BAU operational performance for the Passenger Processing portfolio and ensure SLA/SLO adherence • Establish portfolio-wide governance, dashboards, reviews and escalation paths • Manage incident, problem, change, service request and work order processes with disciplined execution • Lead lifecycle management and technical debt initiatives across full-stack infrastructure and applications • Oversee deployment readiness, readiness criteria, and production acceptance for new/changed services • Provide evidence-based reporting on performance, risks, and investment needs to senior leadership • Coordinate with SRE, architecture, product,



and engineering to prioritize gaps for modernization • Foster inclusive, high-performance culture and clear accountability across distributed teams Responsabilidades • 12+ years of progressive experience in complex technology service operations • Experience leading a sizeable, distributed, multicultural organization (40+ people) • Strong ownership of operational performance in high-availability environments • Proven skills in ITIL practices, incident/problem/change control and service lifecycle management • Ability to influence senior executives and cross-functional stakeholders • Excellent stakeholder engagement and cross-region leadership capabilities • Track record of escalating and resolving major service issues effectively • Experience managing operational technical debt and modernization programs Requisitos principales • Flex Week: work from home up to 2 days/week • Flex Day: flexible work schedule • Flex-Location: up to 30 days/year location variety • Employee Wellbeing: EAP and Champion Health • World-class learning resources and development programs • Competitive benefits

📌 Senior Manager, Service Operations (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona