Technical Account Manager (German speaker)Haga clic en "Solicitar" a continuación para enviar su candidatura. Join to apply for the Technical Account Manager (German speaker) role at YokoyAt Yokoy, our vision is simple: empower companies to save money on every dollar they spend. We're shaping a future where businesses handle their finances efficiently, securely, and compliantly – minimizing manual effort through the power of AI and automation. class investors, trusted by hundreds of integral customers, and driven by a team of over 250 exceptional minds, we're on a mission to revolutionize the way companies manage their spending.
Recently, Yokoy has been acquired by TravelPerk, the hypergrowth global business travel platform, bringing together two best?in?class platforms that are transforming the way companies operate.Join us on our mission to revolutionize the travel and spend management industry! Join us as our new Technical Account Manager in Barcelona and help us achieve our goals! Understand customer goals, challenges, and expectations to provide tailored support.depth understanding of Yokoy's products, services, and technology stack.Expedite support requests and ensure timely resolution of customer issues by working closely with the Customer Care team.Assist customers with minor configuration changes,
helping them adapt the technology to evolving business requirements.Collaborate with the customer to identify and implement configuration improvements that enhance their experience.Where larger changes to the program are needed, collaborate closely with our Professional Services team and/or our Partner ecosystem to ensure that the customer's needs are met.Monitor customer progress and proactively identify opportunities for improvement or upsell in collaboration with the Customer Success Team.Generate and share reports on customer usage, performance metrics, and KPIs to demonstrate value and ROI.Collaborate with Customer Care, Customer Success, Professional Services and Sales teams to ensure a unified approach in delivering exceptional customer service.Proven track record of successfully managing customer relationships and delivering technical solutions.Project management skills to handle multiple accounts and tasks simultaneously in a fast?Customer?centric mindset with a commitment to delivering exceptional service.Fluent in both German and English, other languages are a plus.Hybrid Work Model: We value in?person collaboration and meet in the office three days a week.Remote Work: Work from anywhere for up to 20 days per year.dependent), plus access to therapy and coaching support.person English or Spanish classes at our Barcelona office.