Experteer OverviewIn Madrid, join EY as a Senior supporting the Global Payroll Operate Service Management Office. You will help run multi-country payroll engagements with a focus on governance, quality, and client service. You’ll work with country payroll teams, engagement teams, and global support functions to deliver consistent payroll services at scale. This role offers exposure to payroll technology and EY’s global delivery model, with opportunities to grow into larger client-facing or leadership roles. You’ll contribute to improving service quality, reporting, and automation in a dynamic, international environment.Compensaciones / Beneficios• Support day-to-day service management of multi-country payroll engagements• Prepare meeting materials, minutes, service reports, dashboards, action logs, and status updates• Track risks, issues, escalations and follow up with relevant teams• Coordinate with country payroll teams, technology teams and global support to resolve client requests• Maintain accurate service management trackers, repositories, and governance records• Support scope, change requests,



billing and contract administration• Manage financials of payroll engagements according to budget• Promote consistent use of Service Management Office processes, templates and tools• Build and maintain client relationships• Contribute ideas to improve service quality, reporting, automation and client experienceResponsabilidades• Around three to five years of experience in payroll, operations, service delivery, or similar environments• Strong organizational skills, attention to detail, ability to manage multiple tasks and deadlines• Excellent written and verbal communication with internal teams and clients• Comfort with data, trackers, reports, dashboards and Microsoft Office tools• Proactive, client-centric mindset with willingness to work across countries, teams and time zonesRequisitos principales• adaptable environment• diverse and inclusive culture• coaching from experienced managers• exposure to payroll technology and global delivery• opportunities for career growth in global payroll and service management

📌 Service Management Specialist - Senior (Madrid)
🏢 EY (Ernst u0026 Young)
📍 Madrid