About the company
At Nuitée, we are building the API backbone for the general travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Barcelona, Catalonia, Spain (Hybrid) We're looking for an experienced Customer Service Representative to join our growing Customer Service team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. Handle emergency and urgent customer inquiries via phone, email, and chat Have at least 3 years of customer service experience , ideally within travel, hospitality, airlines, aviation, or a similar fast-paced environment. Are fluent in English , with an additional European language such as French, German, Dutch, Italian ,



or another European language being a strong advantage. Have experience handling escalations and urgent customer situations with confidence and professionalism. Communicate clearly and professionally across phone, email, and chat. Have experience using customer service platforms such as Zendesk , or similar CRM tools. Are comfortable working a rotating schedule covering mornings, afternoons, evenings, weekends, and public holidays as part of a global 24/7 operation. This role is not primarily a night-shift position, although occasional overnight coverage may be required based on business needs. Shift Pattern This role follows a rotating schedule across mornings, afternoons, evenings, weekends and public holidays. You'll rotate across different shifts based on business needs. While this role is not primarily a night-shift position , occasional overnight coverage may be required. You’ll join a collaborative, fast-moving team where your decisions have a direct impact on the customer experience. com, Stripe, and Shopify—we’re equipped to scale our ambition globally. Bootstrapped Resilience, Startup Agility: Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.

📌 Dutch-English - Customer Service Representative - Hybrid (España)
🏢 Nuitee
📍 España