What is ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
Our agents rely on platforms such as Salesforce and Sprinklr to manage thousands of interactions every day.

Key Responsibilities
Platform & Product Ownership:Own the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales teams.
Ensure the platforms and tools used by agents integrate seamlessly with customer data and communication channels across the customer journey.
Use data and platform analytics to identify opportunities to improve both customer experience and operational efficiency.
Operational Excellence (Initial Focus):Own the day-to-day delivery of platform improvements, bugs, and feature requests across Salesforce and Sprinklr.
Establish clear prioritization frameworks and agile processes for platform development.
Establish observability and reporting on key domain metrics, tracking platform health, incident trends,



ticket volumes, and resolution times to drive data-informed operational improvements.
Experience working with CRM or customer engagement platforms (Salesforce, Sprinklr, etc.).
Strong analytical mindset and ability to work with operational and performance metrics.
Familiarity with Agile methodologies and backlog management tools (e.g., Jira).
Additionally, we propose the use of adaptable compensation management for diet, transportation, private health insurance with Cobee.
Permanent contract from the start.
Unlimited coffee, team lunches, English lesson, bi-anual company parties.
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organizationThis is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

📌 Platform Product Manager — CRM (España)
🏢 Exoticca Travel UK
📍 España