Job Category: FSE TSE Requisition Number: ONSIT001467 Posted : October 8, 2026 Full-Time Locations Showing 1 location Description Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun OPPORTUNITY SUMMARY The AV On-Site Service Engineer in Philadelphia, PA will provide daily on‑site support of audiovisual (AV), IT and related systems. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management and Subcontractors as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support of audiovisual, videoconferencing, and IT systems. Diagnose/ adjust/ repair and/or elevate audiovisual, videoconferencing, and IT related systems. Provide end‑user support including concierge system assistance and meeting support. Develop a professional environment which includes rapidly building technical credibility with the Client while providing exemplary Customer Service Professionally represent Cenero with Senior‑level Clients showing empathy, patience, and competence. Maintain new technology awareness through continuing education, training, seminars, reading. Help with coordinating all aspects of new designated projects at Customers facility including: Assist with communications between Cenero and the customer Help coordinate new project scheduling between Client and Cenero Operations Manager.



Attend applicable new project meetings representing Cenero Professionally represent Cenero at all times to the Customer and other Contractors Conduct site surveys for new business opportunities when appropriate Assist Cenero Operational teams with installations and troubleshooting, as required. Function as Cenero’s final “quality control” inspector to ensure all project work meets or exceeds the design specification. Accurately maintain Customer’s Service Ticket information in Cenero’s CRM Maintain accurate time sheet information. SUPERVISORY RESPONSIBILITIES Manage all aspects of assigned service tickets from creation through resolution. EDUCATION and EXPERIENCE Bachelor's degree (B.in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu‑ray players, displays, microphones, speakers and amps. Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR. Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred). Working knowledge of AV control systems (Crestron & AMX preferred). Detailed working knowledge of video & acoustic technical principals and basic electrical wiring. Requires a detailed working knowledge of audiovisual test and repair equipment. General Knowledge of ISDN T1/E1, Ethernet and H.
General knowledge of TCP/IP networking, switches, routers, firewalls. Detailed working knowledge of computers (Windows based) and office software. Audiovisual installation experience is desired.



Ability to clearly and unambiguously communicate verbally or in writing. CERTIFICATES, LICENSES, REGISTRATIONS CTS-X, General Certification, preferred Other applicable industry certifications and training as required. Environment is typical of a business environment, conference room, offices, server rooms, and NOC centers. BENEFITS AND PERKS Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage Contribute to your financial security with savings and a 401K Investment plan with company match Health Savings Account (HSA) Versátil Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance for employees 100% Company paid Short Term Disability Optional Long Term Disability Enjoy paid vacation time and paid holidays annually. Professional development opportunities to enhance your career Opportunities to network and connect Lucrative Employee Referral program Warm Philly soft pretzels every Wednesday COMPANY INFORMATION Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun Since 1999, Cenero has offered a range of Audio‑Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. We are growing rapidly, and our re

📌 On-Site Audio-Visual Engineer in Philadelphia, PA (España)
🏢 HOV
📍 España