Join our Dutch-speaking customer service team and support members of the loyalty programme of a major international airline. From our Barcelona office, you will help customers get the most out of their membership, whether they have questions about their account, miles, benefits or bookings. You will handle incoming enquiries only, providing clear and personalised support across different communication channels. Just quality customer service. Barcelona, Poblenou | Hybrid working What will your day look like? As a Dutch Customer Service Advisor, you will be one of the main points of contact for members of the airline’s loyalty programme. Handling questions related to bookings, accounts and programme services. Keeping customer information accurate and up to date in our CRM tools. Contributing to a smooth, reliable and high-quality customer experience. Sharing customer feedback and helping us continuously improve the service. You have an excellent command of Dutch , both spoken and written,



and you enjoy helping customers find the right solution. You learn quickly and feel confident using digital tools. You can communicate professionally in English. Previous experience in customer service, tourism, hospitality, aviation or a contact centre is a plus, but your attitude, communication skills and willingness to learn are just as important. A permanent contract . A full-time position of 39 hours per week . A schedule running from Monday to Sunday , with two days off per week according to the rota. A hybrid position based in Barcelona, in the Poblenou district . Initial training and full support throughout your onboarding. The opportunity to work on a recognised project within the airline industry. xqbhyrx A varied role where you can continue developing your customer service and professional skills.

📌 Dutch Customer Service Advisor | Airline Loyalty Programme (España)
🏢 Adm Value Barcelona
📍 España