We’re on the lookout for an Implementation Lead

Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.

From 60K EUR | Fully remote (Spain) | Work with AI tools | Series A startup backed by top US VCs.

The Opportunity

Producerflow ( ) is transforming how insurance carriers manage producer onboarding, licensing and compliance for millions of users. We're part of Agentero, a remote-first, Series A–backed startup building technology to modernize insurance distribution, with $25M+ raised from top investors, including Foundation Capital (Uber, Netflix) and USV (Twitter, Coinbase). We're at an inflection point, and we're looking for builders to help us scale.

We need someone who owns every new client from signed contract to go-live. Today that work is spread across sales, operations, and engineering, so no single person owns the plan, the timeline or the client relationship during delivery.

As our Implementation Lead, you'll take each deal from the Account Executive, turn it into a delivery plan agreed with the client's business and IT leaders, and coordinate our engineering and operations teams to deliver it. Our projects are technical: migrating the client's producer data, integrating with their systems through APIs, configuring workflows, and testing everything with their team. You'll work with everyone from client executives to engineers, so you need to be credible with both.

There's no implementation playbook yet, so you'll also build one. You'll report to our CRO.

What success looks like after six months

- Every new client has a kickoff, a mutual action plan and a go-live date within two weeks of signing.
- Clients go live on the agreed date,



with scope changes agreed in writing.
- Sales hands over deals through a standard process, and support receives each live client with full documentation.
- A reusable playbook exists: kickoff deck, project plan template, requirements template and go-live checklist.

What You'll Do

- Own the handoff from sales: review the contract, proposal and sales notes with the Account Executive, confirm what was promised, who the stakeholders are, what success means for the client, and flag gaps or risky commitments early.
- Run the kickoff and the plan: lead the kickoff with the client's sponsor and build a mutual action plan with milestones, owners, dependencies and a go-live date.
- Turn needs into requirements: run workshops with the client's business, compliance, and IT teams. Document their current process, the target process and the data and integrations needed. Write requirements our engineers can build from without going back to the client.
- Coordinate technical delivery: plan and track data migration, integrations, workflow configuration, and user acceptance testing with our engineering and operations teams. Understand the technical work well enough to scope it, question estimates, and explain trade-offs to the client.
- Manage scope: separate out-of-the-box functionality from custom work, handle change requests in writing, and bring commercial changes to the AE.
- Manage client executives:



run status meetings and steering committees, send clear written updates, raise risks early with a recommendation, and handle escalations calmly.
- Lead go-live and training: plan the cutover, lead go-live and train client admins and users. Confirm the client is running on the platform before handing over.
- Hand off to support and account management with full documentation: configuration, integrations, contacts, and open items.
- Build the playbook: create the templates and processes that make every next implementation faster, and share client feedback with product and sales.

What We're Looking For (Must-haves)

- Seniority: 5+ years of experience in client-facing technology implementations, ideally at a consulting firm or on the implementation team of a SaaS/enterprise software company.
- End-to-end ownership: you've owned at least one implementation from kickoff to go-live, including the plan, the risks, and the client relationship.
- Technical background: degree in Engineering, Computer Science, Mathematics, Physics or similar.
- Technical fluency: you can discuss APIs, data models, data migration and integrations with engineers, write basic SQL, build a data-mapping document and review test results yourself.
- Highly self-directed and hands-on: there's no team of analysts here. You write the requirements, update the plan and chase the follow-ups yourself, and you find what needs doing without being asked.
- Executive presence: you're credible with senior client leaders. You can deliver bad news, push back on scope, and keep the relationship strong.
- Structured project management: you build plans that hold up, track dependencies across teams, a

📌 Implementation Lead (Madrid)
🏢 Agentero
📍 Madrid