At Netzon Group, we’re growing fast
- and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand.

Key Responsibilities
* Work with customers to answer product information and resolve queries in a skillful and professional way.
* Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
* Communicate with customers via phone, email, chat and social media.
* Become an expert and brand ambassador for the brand.
* Maintain a high level of professionalism and customer satisfaction.
* Collaborate with team members and supervisors to improve service quality. What We’re Looking For
* Fluency in both Dutch and English.




* A passion for helping customers.
* Ability to deal with sensitive calls with empathy.
* Strong administrative skills with an eye for details.
* A strong professional and proactive approach to problem solving.

What We Offer
* Start Date: November 16th 2026
* Contract: Fixed-Term 3 months with possibility for extension (1 month probation).
* Part-Time or Full-Time: 25hrs or 39hrs per week.
*

Working Hours
(Full-Time Option): Tuesday to Friday 11:15
- 20:15 and Saturdays 8:45
- 17:45
*

Working Hours
(Part-Time Option) : Tuesday to Friday 16hs to 20hs and Saturdays 9hs to 14hs.
*

Salary:
€19,800 gross per year (Based on a 39hrs per week schedule).
* Working Model: Hybrid
- 6 days per month in the office.
* Training: Full-Time Training for 2 weeks
- 9 to 18hs Monday to Friday. Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping general brands deliver outstanding customer experiences worldwide. #J-18808-Ljbffr

📌 New Balance EMEA (Cataluña)
🏢 Netzon Group
📍 Cataluña