We are hiring a Salesforce Marketing Cloud Business Analyst / Operations Specialist Looking to join a company that truly values a people-centric culture, innovation, and well-being at work? At Extia , our motto is “First who, then what” . We put people and teamwork first to deliver high-impact solutions. Ranked #1 Great Place To Work® France and Great Place To Work® Europe for the 7th consecutive year, we strongly believe that workplace well-being drives performance. Key Job Details

Location:
Barcelona, Spain Work Model: Hybrid (1-2 days in office) Client Industry: Financial Services & Insurance Languages: Fluent English required (French is a major plus) Your Mission You will serve as the dedicated operational and functional right hand to the SFMC Product Owner in a major multinational environment. Your main objective will be securing day-to-day campaign and journey operations (RUN) while supporting business analysis and platform evolution (BUILD) across B2C, B2B2C, and B2B integral activities. What you will do daily Operations & Execution: Configure, test, validate, and deploy complex campaigns and customer journeys (Journey Builder, Automation Studio, Email Studio, Data Extensions). Incident Management & Troubleshooting: Investigate execution issues, data inconsistencies, or targeting errors (SQL, SFTP/API), coordinating solutions with technical teams. Business Analysis: Translate business needs into functional specifications, user stories, backlog priorities, and oversee UAT testing. Data Quality & Governance: Monitor audience segmentation, data quality controls, consent processes (GDPR, opt-in/opt-out),



and operational KPIs. Business Enablement: Create user guides, process documentation, and lead training sessions for regional business teams. What we are looking for

Experience:
5+ years as a Business Analyst, CRM / MarTech Consultant, or Marketing Automation Specialist with proven hands-on delivery. Technical Mastery: Strong, hands‑on experience with Salesforce Marketing Cloud (SFMC) and SQL fundamentals for data query/segmentation. International Background: Experience working in global, multi‑brand, or multi‑country environments. Key

Skills:
Analytical mindset, autonomous problem-solving, and the ability to bridge complex technical topics into clear business language. Why join Extia? At Extia, we firmly believe in our core principle: “First who, then what.” First the person, then the project. Real Flexibility – A work model adapted to your project and work-life balance Personalized Training Plan – We design your professional growth roadmap with you Triple Support System – A Coach, a Manager, and an HR Specialist always by your side Competitive Benefits Package – Private Health Insurance (incl. Physiotherapy and Psychology) + Meal Vouchers + Transport Card International Environment – Over 3,000 colleagues across Europe and Canada Great Place to Work – A workplace culture built on proximity, transparency, and genuine support Active Community & Events – Team buildings, charity initiatives, tech meetups, and internal celebrations… We love connecting beyond work Interested or know someone who would be a great fit? #J-18808-Ljbffr

📌 Resilience Senior Business Analyst (España)
🏢 Extia
📍 España