As Driver Ops Specialist for Spain, based in our Madrid office, you will run the day-to-day of independent drivers on the Flovi platform : verifying registrations, activating accounts and making sure drivers have what they need to take their first gigs and keep going. Over time, you will take on data analyses and improvement projects for the Driver Ops area, from finding the problem to recommending the solution. Check documents and data against clear, objective criteria, and keep the registration flow moving without a backlog. Run information sessions and platform tutorials (bidding on gigs, accepting or declining them, self-billing) and help each driver get to their first gig. Be their first point of contact by phone, chat and email, solve recurring issues, and make sure nobody is left waiting for an answer. Handle incidents with the insurer, roadside assistance and other parties, traffic fines and expense validation, from the first report to resolution. Keep quality high: Monitor quality standards, compliance with the platform's terms and customer satisfaction on completed relocations, and follow up when they are not met. Turn data into decisions: Work with the Tech, Live Ops and Sales teams to flag bottlenecks in the driver app and our internal tools, test new features and give structured feedback. Before your trial period ends, you will have delivered your first improvement project end to end. Within six months, you will run the weekly Driver Ops reporting and lead your own analyses and improvement projects. Within the first year, you will lead strategic initiatives for Driver Ops in Spain : framing the problem, running the analysis, sizing the impact and bringing the recommendation. 1 to 3 years of experience in operations, customer support, logistics,



mobility, marketplaces, business analysis or consulting. ~ Strong analytical

skills:
you are comfortable with data, dashboards and operational metrics, and you turn them into conclusions that support decisions. ~ Business orientation and long-term thinking : you understand how day-to-day operations drive results, and you propose improvements that scale. ~ Good working command of AI tools and Google Sheets or Excel , and a real interest in automating repetitive work. ~ Reliable follow-through and sound prioritisation when several things need attention at once, guided by business impact. ~ Fluent Spanish and English. ~ The right to work full time in Spain, and being based in Madrid . Nice to have: experience with a CRM (HubSpot or similar) or with high-volume phone work. Our mission is to take full responsibility for car logistics, so automotive companies can focus on their core business. Founded in 2008, Flovi is the leading car relocation service provider in the Nordics and operates in Finland, Sweden, Poland and Spain, with 800+ daily transfers and 400+ companies relying on us. In Spain, we are building the operation from our Madrid office, and you will see your work turn into results on the road every week. Our culture is built on openness, courage, teamwork and positive energy. We combine standardised core processes with smart local adaptation to build solutions that scale. A hands-on role at the centre of the Spanish operation, where your decisions are visible the same day. Clear growth opportunities as the Spanish operation and the wider company expand. Contract : Full-time and permanent. Our Madrid office, with 1 remote day per week after the trial period. Both interviews take place in person at our Madrid office.

📌 Driver Operations Specialist, Madrid (España)
🏢 Flovi
📍 España