INFINNI is the infrastructure behind the creator economy. We're the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. We're a integral team of 180+ builders, and we're now building the next layer: AI-powered tools, data and infrastructure purpose-built for creators. What you will do Revenue strategy and planning

- Help set the RevOps roadmap, OKRs and priorities with the revenue leadership.
- Support annual and quarterly planning: targets, capacity, territories or segments, and coverage models.
- Turn business goals into clear, measurable processes and system changes.
- Own the full funnel in CRM: lead management, routing, lifecycle stages, deal pipelines and stage rules.
- Make pipeline and forecasting reliable. Define stages, exit criteria and forecast categories with Sales leadership.
- Improve how outbound and inbound leads move into the CRM and into pipeline, so we can measure conversion from source to revenue.

Customer Success Ops

- Improve customer health and risk scoring, revenue-based tiering, and the alerts CSMs act on.
- Support CS processes: onboarding and professional services, renewals,



handoffs from Sales to CS, and CSM task standards.
- Own CS reporting: retention and expansion metrics (NRR, GRR, churn), health distribution, CSM activity and outcomes.

Multi-product and revenue data

- Help us track each product (for example CRM, API and AI features) separately: adoption, usage and revenue per customer.
- Own key revenue metrics and their definitions: MRR, ARR, NRR, GRR, churn, expansion, conversion and win rates.

Marketing Ops and Financial Ops

- Support campaign and attribution tracking, consent and enrollment rules, and data quality for marketing.
- Work with Finance on revenue data, billing and payment data

Data & Systems

- Own CRM architecture and governance in HubSpot: objects, properties, calculated properties, workflows, permissions and data hygiene.
- Keep integrations healthy across HubSpot, Intercom, Make.Com, Baserow and our data warehouse.
- Lead tool evaluations, purchases and migrations. Make sure every tool earns its cost.

Reporting and insights

- Build

📌 Senior Revenue Operations Manager (España)
🏢 INFINNI
📍 España