Technology is at the heart of everything we do, and we like to stay ahead of the curve. We don't wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation. AI Technical Lead You will join the IT Telephony team, one of the most critical functions in our organisation. The team runs the contact center platform that connects Verisure with its customers in 18 countries across Europe and Latam. We are a multicultural team used to working internationally, so collaboration, flexibility and clear communication are part of our daily life. We run services where downtime is not an option, which gives us a strong sense of ownership and responsibility. Lead the technical transformation of our customer interactions, moving from traditional IVR and manual processes towards AI-powered conversational experiences across voice and digital channels. Play a key role in our evolution from Genesys OnPrem to Genesys Cloud, defining how AI and agentic capabilities are embedded into our next-generation contact center architecture. Lead a multidisciplinary team of AI Engineers and QA Engineers, acting as the technical reference and taking solutions from business requirements through architecture, engineering, deployment and production. Collaborate closely with Product, Architecture, Security, Legal, platform teams and business stakeholders across different countries. Agentic AI & LLMs | LangGraph | AWS Strands Agents | CrewAI | LangChain | ReAct | Plan-and-Execute | Tool Usage | Multi-Agent Orchestration | Human-in-the-Loop | RAG | Embeddings | Vector Databases | pgvector | OpenSearch | Retrieval | Re-ranking | MCP (Model Context Protocol)



| REST APIs | Event-Driven Architectures | AWS Bedrock | AWS Lambda | AWS Step Functions | Amazon EventBridge | Amazon SageMaker | Python 3.10+ | Git | CI/CD | Infrastructure as Code (IaC) | Terraform | AWS CDK | LangSmith | DeepEval | Ragas | promptfoo | Test Automation | API Testing | End-to-End Testing | Production Monitoring & Alerting | Amazon CloudWatch | CCaaS | Genesys Cloud | Amazon Connect | NICE | Conversational AI | Voice Channels | Digital Channels Technical Leadership: previous experience as Tech Lead, translating business requirements into technical designs, defining architecture, guiding engineering decisions and taking solutions through development, deployment and production. Cloud-Native Architecture: experience designing cloud-native, distributed and integration-heavy solutions, ideally in AWS, with experience operating them in production. Engineering Excellence: Strong engineering practices across clean code, automated testing, CI/CD, code reviews, observability and production operations, with experience promoting shared standards through engineering chapters/communities of practice and mentoring other engineers. Fluent in Spanish and English Talent developer: you enjoy mentoring, giving feedback and seeing others grow, especially junior profiles. Hybrid Work Model – Split your time between home and our offices in Alicante. Plus, benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h). Integral Impact – You solutions will scale internationally Team Environment – Strong Scrum practices, clear ownership, and real team support Lunch & coffee included at our offices
- You won't need to pay for your daily meal when you are at the office Paid time off: 23 days and an additional bank of extra hours for even more flexibility.

📌 LÍDER TÉCNICO. REMOTO (España)
🏢 Verisure
📍 España