Department:Outbound Exchanges – General Operations
Reports to: Housing Manager, Madrid
Job Location:Madrid, Spain
Expected Start Date:November 16, **
End Date:May 31,
CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones.
Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world.
Since **, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.
You will change the world
.
CIEE programs build bridges between different people, different countries, and different cultures.
We help young people participate in high-quality international exchange and study abroad programs that bring the world together.
We change lives, our alumni change the world.
Be part of the change
You will be part of a fast-paced, international, diverse, and collaborative team of professionals.
Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75- year-old mission to make the world a more peaceful place.
Under the supervision of the Housing Manager and Housing Coordinators, the Housing Assistant supports the day-to-day administration and delivery of housing services for CIEE students.
The position assists with housing placements, residential life initiatives, housing quality assurance, maintenance coordination, student support, and housing-related logistics to ensure a safe, welcoming, and high-quality living experience.




The Housing Assistant also collaborates closely with Program Management and other Madrid-based teams to support students throughout their programs and contribute to a positive student experience.
What you'll do: Housing
Support all student housing and accommodation operations in accordance with CIEE standards and objectives, including housing inspections, roommate agreements, housing-related purchasing and deliveries, maintenance coordination, and the implementation of HSSA Homestay recruitment and placement campaigns.
Assist the housing placement process, housing orientation to participants and CIEE homestays.
Participate in housing disciplinary meetings, when required.
Student Advising and Adaptation
Create a welcoming, trusting and open environment and meet informally and frequently with students to discuss their adaptation and progress.
Help promote the best practice of health and wellness through CIEE ?s student life concepts, such as Community of care, and encouraging a positive learning experience.
Serve as a resource and provide guidance to individual students.
Provide referrals to individual students for professional counseling and medical services as required.
Understand applicable codes of conduct, rule infractions and the consequences of noncompliance to participants, in coordination with Program Management.
Keep student information confidential and share relevant details when appropriate with CIEE colleagues and stakeholders,



according to CIEE ?s protocols.
Be available during well-published business hours for the Student Life Office and with agreed upon "open door" times to allow for regular advising with students.
Maintenance Phone Rotation
This position participates in the 24/7 Maintenance Phone rotation, providing first-line support and coordination for maintenance-related incidents affecting CIEE-managed student housing.
The maintenance phone is shared among designated members of the Housing team and rotated according to operational needs.
Orientation and Cultural Agenda
Assist tasks regarding pre-departure and on-site orientation in consultation with the Housing Coordinator, Student Life Director Coordinator and Program Management team.
Attend campus and city orientations, excursions and cultural activities; plan and help participants sign up for language exchange and volunteer opportunities.
Help to monitor student census, sign-up, and participant attendance of CIEE activities as well as participate in the evaluation process of orientation and cultural activities.
Support housing budget administration and related operational processes, as needed.
Chaperone cultural activities and participate in occasional overnight program excursions, report expenses in a timely manner.
Health, Safety and Security
Perform necessary due diligence to ensure a healthy and safe environment in the office, classrooms, accommodation and during trips for both students and staff.
Provide appropriate advice to participants during orientation and throughout the program to help minimize risk and increase student accountability for their own health and safety.
Commun

📌 Housing Assistant (España)
🏢 CIEE Madrid
📍 España