OverviewIn this role you will monitor and improve the payments ecosystem across B2C and B2B channels, ensuring secure, reliable operations and minimizing revenue leakage.
You will work with cross-functional teams to optimize conversion, strengthen fraud controls, and enable data-driven decisions through rigorous performance analysis.
The role offers the chance to drive continuous improvement and automation in payment operations at a leading European airline.
Join a collaborative team shaping payments resilience and customer experience.
ResponsabilidadesMonitor availability, stability and performance of payment services across sales channels
Analyze KPIs (authorization rates, conversion, costs, fraud trends, provider performance)
Detect and coordinate resolution of payment incidents and fraud-related events
Conduct root cause analyses and post-mortems to define preventive actions
Support optimization of payment rules and fraud controls
Drive automation and digitalisation of reporting, monitoring and processes
Develop dashboards and reports on payment costs, fraud and stability
Act as operational contact with payment providers, PSPs and partners
Configure and maintain payment and fraud rules per regulatory and risk needs
Collaborate with Cybersecurity, Product,



Technology, Finance, Revenue Accounting and Commercial teams
Provide operational insights to Product Management for roadmap prioritisation
Support governance and performance management of providers and partners
Requisitos principalesMinimum 5 years in payments, fintech, e-commerce or travel tech environments
Experience in payment operations, fraud operations, incident management and monitoring
Experience with PSPs, acquirers, fraud providers and technology partners
Experience creating dashboards and reporting frameworks
Experience balancing conversion, fraud prevention, risk and customer experience
Experience presenting insights to cross-functional and senior stakeholders
Bachelor in Business Administration (or related)
Knowledge of PSD2 and PCI-DSS principles
Strong analytical and reporting skills using Power BI or Tableau
Analytical and data-driven mindset
Strong problem-solving and root cause analysis
Excellent incident management and prioritisation
Digital payment ecosystems knowledge (cards, wallets, alternative methods)
Payment processing flows, authorization management
Fraud prevention tools and 3DS/SCA processes

📌 Payments & Fraud Operations Specialist (España)
🏢 Vueling Airlines
📍 España