We are Lightsource bp – and we're on a mission to become a integral leader in onshore renewables, anchored by our proven track record in solar development.
Our people and projects are focused on supporting long?term growth and responsible practices, while seeking candidates with the drive to innovate and lead in the global energy transition.
Together, these values shape how we engage, assess, and welcome talent to join us in delivering transformational solar power solutions worldwide.on Support Analyst who will be part of a team responsible for the day?to?day IT support for our users in Madrid and additionally our EMEA offices.
Core ResponsibilitiesProvide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff, VIPs and ExecsResponding to queries via tickets, chat, email and phone for our global staff.
Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
Research, install and configure new equipment and software.
Exchange Online, Teams and SharePoint Online 1st Line Support.
Use and experience of IT ticketing system.
Working to ITIL standards.
QualificationsITIL v4ExperienceExperience in a similar role is essential (minimum 2yrs)Management of Microsoft Office based products.
Microsoft 365 Administration.




ServiceNow experience (desirable)What challenges can you expect in this role? Providing support across a range of technologiesWorking to support a global workforceRole combines elements of 1st and 2nd line supportWhy you'll make a great member of the teamCustomer Service

Skills:
Ability to provide polite and professional service, understand customer needs, and resolve issues efficiently.
Our culture is driven by our core values – from operating safely to ensuring our projects are responsible.
Alongside a competitive salary,

we offer
a variety of benefits including annual bonus, retention bank, health insurance, pension and other local benefits.
These include our charitable causes, supporting our solar honey project, or volunteering on our VIBES committee to name a few.
Lightsource bp truly cares about creating a sustainable future through safe, responsible and meaningful low carbon energy projects. For further information on our career opportunities and life at Lightsource bp, please visit you'll want to stay with usThis is a rare moment to join an enterprise AI function at the point where it scales. You will be one of the people who delivers that, not someone watching it happen from the sidelines.
Microsoft 365 Copilot administration, governed enterprise AI, and Low?Code platform work are among the most marketable skills in IT right now, and you will get hands?

📌 1st Line Support Analyst (España)
🏢 Lightsource BP Group
📍 España