About ZEST Hotel & Resort IbizaSi desea saber un poco más sobre esta ocasión, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
ZEST Hotel & Resort is where dynamic energy meets effortless luxury. ZEST Hotel & Resort is a new luxury resort in Cap Negret, Ibiza, scheduled to open in April ****. With 206 rooms and seven villas, destination dining, wellness facilities, and a Beach Club, we are building a team that will bring warm, thoughtful hospitality to every part of the guest experience.
Inspired by The ZEST Effect and our commitment to personalised hospitality, we are looking for an exceptional Director of Rooms to join our Executive Leadership Team and shape every aspect of the guest journey.
Reporting directly to the Hotel Manager, the Director of Rooms will oversee Front Office, Concierge, Bell & Door Services, Guest Experience, Telephone Operations, Housekeeping and Laundry, ensuring a seamless and elevated experience from pre-arrival through to post-departure.
You will play a key role in defining service standards, building high-performing teams, delivering exceptional guest satisfaction, and positioning ZEST Hotel & Resort Ibiza as one of the island's most sought-after luxury lifestyle destinations.
As a member of the Executive Leadership Team, you will be responsible for driving operational excellence, guest loyalty, financial performance, team engagement, and service innovation whilst bringing the ZEST culture and values to life across every guest interaction.
Oversee the day-to-day operation of Front Office, Concierge, Bell & Door Services, Guest Experience, Housekeeping, and Laundry, ensuring seamless service delivery across all guest touchpoints.
Drive exceptional guest satisfaction by delivering highly personalized experiences,



managing VIP stays, resolving complex guest concerns, and continuously improving service quality.
Lead all Rooms Division pre-opening activities, including operational readiness, service standards, systems implementation, recruitment, training, and trial operations.
Manage departmental budgets, payroll, productivity, and operating costs while maximizing efficiency without compromising the guest experience.
Partner closely with Revenue Management, Reservations, Engineering, and other operational departments to optimize room inventory, upgrades, upselling opportunities, and overall operational performance.
Monitor guest feedback, quality audits, and market trends to identify opportunities for continuous improvement and innovation.
Ensure compliance with luxury hospitality standards, health & safety requirements, data protection regulations, and sustainability initiatives across the division.
Champion the ZEST culture and service philosophy, bringing Freedom, Connection, Pleasure, and Exploration to life for both guests and employees.
Experience & QualificationsDegree in Hospitality Management, Tourism, Business Administration or equivalent professional experience.
Significant luxury hospitality leadership experience within Rooms Division operations.
Proven success leading both Front Office and Housekeeping functions.
Strong background in luxury resort environments,



lifestyle hospitality brands or complex multi-outlet properties.
Experience developing service standards, procedures and high-performing teams.
Strong financial, budgeting and workforce planning capabilities.
Proficiency with PMS platforms, reputation management systems and operational reporting tools.
Excellent leadership, communication and stakeholder management skills.
Fluent in English and Spanish.
Valid EU work authorisation or the appropriate Spanish work permit.
Commercial and financial acumen.
Cross-cultural communication skills.
Alignment with ZEST values, culture and service philosophy.
BenefitsAt ZEST, we believe every memorable stay begins with exceptional hospitality delivered through meaningful human connections. As Director of Rooms, you will have the opportunity to design the guest experience, service culture and operational standards that define the ZEST brandCompetitive executive salary and benefits package.
Exposure to a dynamic luxury hospitality environment with significant growth potential.
Employee recognition and engagement initiatives that celebrate success and performance.
The opportunity to make a lasting impact on a landmark hospitality destination.
You will join the Executive Team responsible for launching one of Ibiza's most exciting new luxury lifestyle resorts, helping shape its guest experience, operational excellence, reputation and commercial success from day one.
If you are looking for an opportunity to leave your mark on a landmark hospitality project and create a luxury guest experience that becomes synonymous with excellence in Ibiza, we would love to hear from you.
ZEST Hotel & Resort Ibiza is an equal opportunities employer.

📌 Rooms Division Manager (España)
🏢 Recruit Genie
📍 España