Looking for candidate for a long term contractual role for the position of XSOAR Senior Support Engineer based in Madrid, Spain. Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix 3+ years of experience as a Technical Support Engineer, with previous experience in at least one customer-facing role as a Senior Support Engineer or Escalations Engineer. ~ Strong networking fundamentals, with the ability to independently troubleshoot complex customer environments involving multiple applications, protocols, and technologies. ~ Strong Linux knowledge, with hands-on experience installing, troubleshooting, debugging, and analyzing Linux-based applications and operating systems. ~ Ability to identify whether an issue originates from product code, configuration, infrastructure, or the customer environment, and engage the appropriate teams to drive resolution. ~ Experience facilitating root cause investigations and supporting the implementation of corrective and preventive actions. #

📌 SENIOR PRODUCT SUPPORT ENGINEER (España)
🏢 Infotree Global Solutions
📍 España