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Business Analyst Intern

Description -

Before applying: Please note that, to be eligible for this position, you must be currently enrolled at a university in Spain, remain enrolled until the end of the internship, and be eligible to sign an internship agreement with your university.

You must also be available to start the internship in February 2027 and continue participating in the program until June-July 2027.

Role Purpose
The Business Analyst Intern supports the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities. The role helps strengthen day-to-day execution by improving visibility, coordination, documentation, and insight generation across the function.

This role is suited to an early-career individual who is interested in customer operations, business analysis, and the practical application of AI to improve efficiency, reporting quality, and decision-making.

Key Responsibilities

- Support business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up management
- Assist in maintaining operational trackers, governance records, reporting packs, and service performance documentation
- Collect, clean, organise, and analyse data relating to customer service performance, including backlog,



turnaround time, service trends, and customer experience indicators
- Prepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviews
- Support root-cause analysis by identifying recurring themes, performance gaps, and operational issues requiring attention
- Help document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharing
- Apply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activities
- Support the identification of automation or simplification opportunities within customer service reporting and administrative workflows
- Work with internal stakeholders to gather information, validate data, and support customer service improvement initiatives
- Contribute to special projects linked to service governance, operational excellence, and business process improvement

Capabilities and Skills

- Strong interest in business analysis, customer service operations, and process improvement
- Good administrative discipline and attention to detail
- Analytical mindset with the ability to interpret data and identify practical insights
- Interest in AI capabilities and digital tools that improve productivity and decision-making




- Good written and verbal communication skills
- Ability to manage multiple tasks in a structured and organised way
- Working knowledge of Microsoft Excel, PowerPoint, and other business productivity tools
- Willingness to learn, adapt quickly, and contribute in a team-based environment

Preferred Background

- Studying toward or recently completed a qualification in Business Administration, Business Management, Analytics, Information Systems, or a related field
- Exposure to reporting, data analysis, customer operations, or AI tools would be an advantage

Measures of Success

- Accurate and timely reporting support
- Strong follow-through on administrative and governance actions
- Improved visibility of operational data and service trends
- Contribution to process discipline and documentation quality
- Practical use of AI tools to improve team efficiency and insight generation

Experience our benefits

- Paid internship within a integral, technology-driven company.
- Join an international work environment with opportunities for learning, professional development, and networking across teams.
- Flexible working schedule, with options for part-time (4 hours/day) or full-time (8 hours/day) agreements. The length of the internship ranges from 4 to 12 months.
- Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.
- Dedicated mentor throughout your internship.
- Opportunity to join the HP Graduate Program following the placement.
- Lunch at reduced prices at our on-site canteen.

📌 Business Analyst Intern (Barcelona)
🏢 HP
📍 Barcelona