Role Purpose The Customer Success Manager is responsible for managing and strengthening relationships with Ardexa’s clients, ensuring they achieve their desired outcomes and derive maximum value from the platform. Combining a client success mindset with strong operational awareness, the role acts as a trusted client partner, driving satisfaction, adoption, retention and commercial growth across Ardexa’s general client base.

Responsibilities

- Serve as the primary point of contact and trusted advisor for designated clients.
- Develop a deep understanding of each client’s business objectives, operational context and success metrics.
- Conduct regular check-ins and structured monthly and quarterly account reviews to ensure satisfaction and alignment.
- Monitor client health indicators and proactively address risks to satisfaction or retention.
- Build and maintain relationships across multiple stakeholder levels within client organisations.
- Lead the onboarding of new clients, ensuring a smooth and positive first experience with Ardexa.
- Drive platform adoption and feature utilisation, and develop client-specific success plans with clear milestones and KPIs.
- Coordinate with technical and operations teams to ensure client deliverables and SLAs are met.
- Monitor service delivery across assigned accounts to ensure timeliness, accuracy and quality.
- Escalate and resolve service issues promptly in collaboration with delivery teams.
- Identify new service opportunities and support proposal and quotation development for upsell and cross-sell.
- Contribute insights from client engagement to inform Ardexa’s product and service roadmap.
- Represent Ardexa’s values and actively contribute to operational processes, business growth and strategy.

Experience

- Minimum 3 years’ experience in customer success or account management, with a proven track record of driving customer satisfaction, long-term retention and revenue growth.




- Experience in renewable energy (solar, wind or battery storage) and / or cloud platforms, IoT architectures or SaaS environments is highly regarded
- Experience managing expectations and working effectively with clients, delivery teams and stakeholders across geographies.
- Experience identifying and mitigating operational risks and resolving client issues proactively.
- Demonstrated ability to translate client needs and commercial priorities into actionable plans.
- Proven ability to thrive in fast-paced, dynamic environments and drive process improvements that enhance delivery quality and client satisfaction.

Education and Training

- Bachelor’s degree in Business, Engineering or a related field; advanced degree preferred.
- Competence may be demonstrated through a combination of formal education, professional training and relevant work experience.

Languages

- English and Spanish: Professional working proficiency (required)
- Other European languages: (an advantage)

Skills

- Strong interpersonal, relationship management and customer-facing skills
- Clear written and verbal communication
- Business acumen and understanding of client needs and commercial priorities
- Proactive problem-solving and risk management
- Ability to manage multiple accounts and priorities across a global client base
- Adaptability and a continuous improvement mindset

Systems Knowledge

- Comfortable working with CRM, customer success and reporting tools
- Ability to track and report on client health, adoption and utilisation metrics
- Ability to work with technical teams to understand platform and services concepts
- Awareness of information security, confidentiality and contractual obligations
- Ability to document success plans, account activities and client communications clearly

What We Offer:

- Competitive salary and benefits package
- Opportunities for professional development and career growth
- The opportunity to work on global impact projects
- Opportunities to work internationally

📌 Customer Success Manager (Madrid)
🏢 Ardexa
📍 Madrid