Company Description Packet Exchange, a product of Minutes Network, is a carrier exchange marketplace for wholesale voice, A2P SMS, DIDs, and IPRN services. The platform allows carriers and communication providers to publish and purchase routes with clear visibility into rates, quality tiers, and available capacity. Buyers can compare sellers on price, CLI delivery, and verified quality, interconnect over SIP in minutes, and settle using a single shared call record.

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Exchange also offers hosted class 4 softswitch with AI control, smart routing and route blending, dialer and AI voice agent services, and robust voice and SMS APIs. Designed for carriers, VoIP providers, CPaaS platforms, call centers, and dialer operators, Packet Exchange focuses on transparent pricing, verifiable quality, and streamlined operations.

Role Description This is a remote full-time, for an SMS or VoIP Routing Specialist. The role involves configuring, monitoring, and optimizing SMS and VoIP routes across multiple carriers and networks to ensure high-quality delivery, stable connectivity, and cost-efficient performance. The specialist will analyze traffic patterns, quality metrics, and routing performance, making data-driven adjustments to capacity, quality tiers, and routing logic within Packet Exchange and related systems.

Daily responsibilities include handling routing-related incidents, coordinating with carriers and internal teams to resolve quality or delivery issues, maintaining up-to-date route listings and rate configurations,



and supporting onboarding and testing of new suppliers and buyers. The role also includes contributing to routing strategies, documenting procedures, and collaborating with technical and commercial teams to improve overall service reliability and customer satisfaction.

Qualifications

- Candidates should possess strong Communication and Customer Service skills to collaborate with carriers, internal teams, and platform users, and to manage routing-related inquiries professionally.
- Candidates should possess solid Analytical Skills to interpret traffic data, quality reports, and performance metrics, and to make informed routing and optimization decisions.
- Candidates should possess knowledge of Supply Chain Management and Export processes where relevant to telecom traffic flows, capacity planning, and international route management.
- Candidates should possess technical understanding of VoIP, SIP interconnection, SMS routing, telecom quality metrics (ASR, ACD, PDD), and basic networking concepts.
- Candidates should possess experience with carrier-grade routing platforms, soft switches, or similar systems; familiarity with class 4 switching and A2P SMS ecosystems is beneficial.
- Candidates should possess proficiency with data and reporting tools (e.g., Excel or BI tools) and the ability to work accurately with large datasets and call detail records.
- Candidates should possess strong organizational skills, attention to detail, and the ability to work on-site in a fast-paced

📌 sms or voip routing specialist (España)
🏢 Packet Exchange
📍 España