As a Dutch-speaking Customer Service Agent at NewCo Communications in Valencia, you will join our international support team to help well-known integral brands manage customer enquiries via phone, email, and digital channels.
You will work in a hybrid setup, receiving full paid training and ongoing coaching from day one, with clear opportunities for internal career progression.
Tasks
What you'll be doing
- Deliver outstanding customer service while creating a positive customer experience.
- Handle customer enquiries via phone, email and other communication channels.
- Assist customers with account-related questions, requests and issue resolution.
- Provide accurate information and guide customers through the appropriate processes.
- Complete administrative tasks accurately and maintain detailed customer records.
- Work closely with colleagues and other departments to ensure the best possible customer experience.
- Follow internal procedures, quality standards and data security guidelines where applicable.
Requirements
What we're looking for
- Fluent Dutch (spoken and written).
- Good command of English.
- A professional working and thinking level.
- Customer service experience is an advantage, but not essential—we provide full paid training.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with strong problem-solving abilities.
- Good computer skills and confidence using multiple systems.
- Ability to multitask while maintaining a high level of accuracy.
- Flexibility to work shifts, including evenings, weekends and public holidays where required.
- Flexibility and a positive attitude.
Benefits
What we offer
- Competitive gross monthly salary of EUR 1,559–1,800 per month (based on a 39-hour contract).
- Monthly performance bonus of up to €200 gross.
- Permanent contract after a 1-month probation period.
- 23 paid vacation days per year.
- Hybrid working model.
- Paid training and ongoing coaching.
- Excellent internal career opportunities.
- A multicultural, supportive and friendly working environment.
- Fresh fruit and unlimited coffee on office days.
- Tax-free benefits (restaurant, transport and childcare options).
- Comprehensive mental health and wellbeing support.
- Free online Spanish lessons outside working hours.
- Fun team events and unforgettable company parties
If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.
Apply today and become part of our growing international team in Valencia.