Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win
- every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us? Si desea saber un poco más sobre esta ocasión, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto. YOUR MISSION As a Deputy Boutique Manager, you will play a key role in supporting boutique performance by driving sales, coaching the team on the floor, delivering exceptional client experiences, and ensuring operational excellence while acting as a strong support to the Boutique Manager. Based in La Roca Barcelona you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager. Job responsibilities
* Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
* Analyzes the store's retail KPIs, identifies business opportunities to drive growth, implements 360 action plans to tackle them, and ensures follow-up and feedback sharing
* Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
* Takes full responsibility of Boutique's performance on all aspects in the absence of the Boutique Manager
* Ensures team's motivation and cohesion to reach the Boutique's goals




* Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
* Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
* Promotes a positive, inclusive, and supportive work environment in line with group's values
* Contributes to the successful onboarding of newcomers
* Acts as Team leader in the absence of the Boutique Manager
* Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
* Embodies the Tag Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
* Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines
* Leads the team to develop long-term relationships with clients
* Sets and follows collective and individual clienteling objectives (conversion rate, new clients recruited, repeater rate, VIC share, net promoter score)
* Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
* Plans and participates to events in line with brand strategy and guidelines
* Oversees the boutique operational processes, front and back,



in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
* Ensures compliance with internal control policies
* Supervises the store expenses and maintenance
* Shows proactivity to challenge and improve processes Profile
* Management experience in a luxury retail environment, with the ability to lead, coach and develop a high-performing team
* Mastery of selling skills and retail KPIs, with a strong results-oriented and creative business-driven mindset
* Knowledge of Brand DNA, history, and collections
* Client-centric mindset, with a focus on recruiting new clients and growing the active client base
* Excellent interpersonal and communication skills
* Agile and flexible manager, able to multi-task and adapt quickly in a fast-paced environment
* Autonomy, resilience, strong sense of ownership, and ability to act with pragmatism Additional information Your benefits at TAG Heuer (non-exhaustive list):
* Tailor-made onboarding program
* Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more)
* Exclusive discounts on selected TAG Heuer and LVMH products
* Access to cutting-edge learning platforms to support continuous professional development and skill enhancement.
* Language academy enrollment for those wishing to learn a new language or perfect an existing one.
* Health and life insurance coverage.
* Wellhub membership, providing access to a wide range of wellness benefits and resources. Would you like to learn more about our teams' day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retai

📌 Deputy Boutique Manager (Barcelona)
🏢 Lvmh
📍 Barcelona