¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job Responsibilities
* Provide excellent customer service via email and phone at 1stand 2ndlevel response
* Escalate unresolved issues to 2ndand 3rdline support teams
* Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
* Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
* Maintaining contact with customers throughout the ticket life cycle
* Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities. Required Qualifications, Capabilities and

Skills:




* Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
* Strong problem solving skills.
* Client focus, interpersonal skills and ability to network.
* Proactivity and Continuous Improvement mindset.
* Maintains highest level of technical skill in field of expertise.
* This position requires a high degree of discretion and judgement.
* Passion for learning new things every day and a continuous improvement mindset Preferred Qualifications, Capabilities and

Skills:
* University degree in Economics, Finance or equivalent work experience desired.
* Experience in Customer Service role, preferably in the Financial Services or Software industry. xqysrnh
* Experience with Contact Center solutions
* Fluency of Finnish and Swedish is preferred
* Other languages are also advantageous with examples including Czech, French, German, Polish and Arabic.

📌 Workplace Solutions (Barcelona)
🏢 Testing Site - JPMC
📍 Barcelona