Spain, Madrid
Full time
WD48941
At Clarios, we are producing the world's best batteries, essential for the evolving future of transportation. Our advanced, low-voltage battery technologies and smart solutions power nearly every type of vehicle. 1 in 3 vehicles powered by a Clarios Battery worldwide. We are home to strong brands like VARTA and OPTIMA and we are driven by a common goal to create cutting-edge technology in a sustainable manner. Ready to power up your career? Then explore the possibilities with us and become a valued member of our team Retail Network Support Manager

Location: Madrid Office in Spain

What you will do Customer Management

- Act as the main point of contact and trusted advisor for retail store Manager, building trust and fostering collaboration
- Work with store teams to elevate customer service quality and create consistent Varta brand experience
- Provide hands‐on support for store operations, merchandising, and staff training
- Ensure high levels of customer satisfaction through responsive support and issue resolution
- Facilitate communication to align goals, share best practices and address issues
- Develop a thorough understanding of customer business objectives and strategies

Business Development

- Drive Sales and Operational Excellence
- Leverage insights from the field to contribute to the strategic planning of retail initiatives
- Identify opportunities for optimization of field services within the retail network
- Achieve assigned sales volume, revenue, and profitability targets
- Identify opportunities for business growth
- Develop account‐specific action plans to increase market share and product penetration




- Support the implementation of promotional and category initiatives
- Organize workshops or coaching sessions for retail staff to enhance product knowledge and sales techniques and customer service skills
- Assist in developing annual customer business plans, reviews and regular customer visits

Cross-Functional Coordination

- Work closely with Supply Chain, Marketing, and Category Management
- Coordinate customer projects and ensure execution of agreed activities
- Support resolution of logistics, inventory, and service‐related issues
- Ensure trade marketing materials are effectively implemented across the assigned retail network

Customer- and Market Intelligence Insights

- Conduct regular field visits to assess store performance, customer experience, pricing and operational
- Gather insights into customer preferences, purchasing patterns, competitive activity and local market trends
- Identify gaps in sales performance, service levels, product assortment or field execution and propose corrective actions.
- Share relevant market intelligence with internal stakeholders to support account planning and retail execution.

Reporting & Analysis

- Prepare and share structured reports on account- and store‐level performance to inform national strategies
- Prepare monthly performance reviews highlighting business successes,



challenges, and intelligence information such as competitor developments, pricing evolutions, trends, benchmarks and recommendations.
- Contribute to forecast preparation and demand planning by sharing account and field insights

Required Qualifications

- Bachelor's degree in business, Marketing, Sales, Economics, or related field
- 4-5 years of experience in sales, account management, retail (highly desirable), or customer‐facing commercial roles
- Candidates must have prior working experience in Spain
- Ability to translate market, customer and field insights into action plans
- Excellent communication, presentation, negotiation, analytical and interpersonal skills
- Proficiency in Excel, PowerPoint, and CRM systems
- Fluent in Spanish and English

Key Competencies & Skills

- Key Account Management & Customer Relationship Building
- Commercial Acumen and Financial Awareness
- Sales Negotiation & Market Knowledge
- Problem Solving and Decision‐Making
- Strong Communication and Presentation Skills
- Cross‐Functional Collaboration
- Ability to build and maintain strong stakeholder relationships
- Ability to manage multiple priorities in a dynamic environment
- Self‐driven, able to work independently and as part of a team
- Leadership, coaching, and people development skills

What we offer you

- Modern Office in Madrid: Enjoy working in a stylish office located in downtown Madrid (Paseo de la Habana).
- Challenging and Rewarding Work: Engage in exciting professional tasks within a diverse international environment committed to integrity, values, social engageme

📌 Agentic Ai (Chamartín)
🏢 Capgemini Engineering
📍 Chamartín