OverviewIn this role you own the end-to-end renewal lifecycle for a portfolio, driving ARR retention and sustainable commercial outcomes.
You act as a trusted advisor, balancing customer value with PTC's objectives and coordinating across Sales, Customer Success, Finance, Legal, and Product.
You'll shape renewal strategies, identify churn risks and growth opportunities, and lead negotiations to ensure predictable, data-driven performance.
This is an opportunity to influence strategy, optimize commercial terms, and contribute to cross-functional programs in a fast-paced, international setting.
ResponsabilidadesOwn end-to-end renewal lifecycle for assigned accounts, driving ARR retention and customer value
Develop and maintain commercial roadmaps, renewal strategies, and action plans
Identify churn risks, downgrade signals, modernization opportunities, growth potential, and commercial drift
Provide guidance on contract structures, pricing, licensing, terms, and renewal options
Lead complex renewal discussions and negotiations balancing customer expectations with objectives
Maintain accurate forecasts, CRM data, and pipeline visibility for risk and opportunity signaling




Collaborate with Sales, Customer Success, Operations, Finance, Legal, Compliance, and Product to align strategies
Drive quote-to-booking readiness and timely customer engagement; ensure disciplined follow-through
Support strategic programs, tools, and process improvements across the team
Requisitos principales5+ years in subscription management, renewals, customer success, commercial operations, sales, licensing, or related roles
Proven experience managing complex renewals, commercial negotiations, recurring revenue, and customer retention
Experience in enterprise software, SaaS, PLM, CAD, or related technology industries preferred
Experience working with direct customers, strategic accounts, and cross-functional teams in international environments
Familiarity with Salesforce or similar CRM and forecasting tools
Fluency in French and English
Commercial acumen
Strategic & analytical thinking
Ownership & accountability
Salesforce or similar CRM
Forecasting tools
Data analytics and insights

📌 Senior Subscription Manager (Barcelona)
🏢 Ptc
📍 Barcelona