Job Title: Nordic Speaking Customer Service Roles
- Spain (Flyer)The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.
Essential Functions/Core ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate ProfileHigh school diploma with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate,



both written and verballyDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAbility to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.
Works with close supervision and clearly defined procedures.
Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.
Supplemental Geographical InformationGERMANY
- This

job description
does not apply to employees in Germany.
UNITED KINGDOM
- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES Minimum of two years of college education.
No prior call center experience is requiredINDIA Ability to effectively communicate,



both written and verballyINDIA Listen attentively to customer needs and concerns; demonstrate empathyINDIA Clarify customer requirements; probe for and confirm understanding of requirements or problemINDIA Confirm customer understanding of the solution and provide additional customer education as neededINDIA Ability to learn including strong problem solving skillsINDIA Demonstrate strong probing and problem solving skillsINDIA Should be able to handle complex queriesINDIA Should be able to resolve customer queries independentlyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer.
Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Flyer Campaing

Location:
ESP Benalmádena Costa
- Plaza Solymar, C.
C. Benalmar Local 12Language RequirementsTime Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsMissionHi, we're Concentrix.
We're a global technology and services leader that powers the brands of the future.
We help well-known brands
- the ones you use every day
- improve their businesses with technology and integrated solutions, in over 70 countries.
Company OverviewWe power the brands of the future.
Some call us a general technology and services leader.
But we're so much more.
Human-centered, tech-powered, intelligence fuelled.
Every day we're busy helping over ***
* of the world's best brands solve their tough

📌 Nordic Speaking Customer Service Roles (España)
🏢 Concentrix
📍 España