HCL Technologies Limited in Madrid is seeking an Administrator for Desk Side Services, focusing on AMT Asset Management Software. You will support asset management processes, respond to client requests, and contribute to ITIL-aligned operations to ensure service quality and cost control.
You will provide on-call support, conduct root cause analysis, update the knowledge base, train new hires, and manage incidents within SLAs to achieve high CSAT and first-call resolution.
📌 Desk-Side IT Asset Management Engineer (Comunidad de Madrid)
🏢 Hcl Technologies
📍 Comunidad de Madrid
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