Field Service Engineer III (Philadelphia Metro Area, S. Jersey, Delaware)
Job Category
: FSE TSE
Requisition Number
: FIELD**
Posted : November 3, ****
Full-Time
On-site
Locations
Showing 1 location
Description
Cenero employees are truly empowered to innovate at every level, in every function.
We hire high energy activators, that aren't afraid to leverage their passion and expertise.
And we're agile, which means you can make a difference with your career, while learning, growing and having fun
OPPORTUNITY SUMMARY
The Field Service Engineer III would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems.
Thinking independently and working within the specified guidelines with minimal supervision, the FSE III will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide technical support of audiovisual, videoconferencing, and IT systems
Diagnose audiovisual, videoconferencing, and IT related system problems
Resolve system auto-generated Service Tickets
Repair audiovisual, videoconferencing, and IT related systems, including re-terminating various cables
Travel to up to 2 client sites per day, 8am-12pm & 1pm-5pm
Provide remote end-user and concierge AV & IT system support
Configure and program equipment for a various applications
Interface with manufacturers to identify and resolve issues
Make recommendations as to whether it is better to repair or replace a defective product
Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information




Deliver technical training and guidance to clients as well as Cenero personnel
Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
Clearly communicate complex technical concepts to peers, clients, and management
Respond to notifications in a timely manner
Maintain a positive work attitude, strong work ethic, and embrace a team centric environment
QUALIFICATIONS
Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
At least two years of related experience and/or training; or equivalent combination of education and experience
Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols
General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
General knowledge of computers (Windows based) and office software
Strong attention to detail and organizational skills are required
Must be a self-starter with the ability to work independently or part of a team
Strong time management,



prioritization and both analytical and diagnostic skills are required
Must possess exceptional written, oral and interpersonal communication skills
Valid Driver's License with minimum of 3 years clean driving record
Audiovisual installation and venue/event management experience is preferred
Applicable manufacturertrainingsand certifications are preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
CTS General Certification, preferred
Crestron Toolbox and CTI-P101 Certificate or higher, preferred
Other applicable industry certifications and training as required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
HEALTH BENEFITS AND PERKS
Industry-leading healthcare coverage begins on your first day of employment.
We offer a PPO or a HDHP which includes medical, dental, vision, and prescription coverage
Contribute to your financial security with savings and a 401K Investment plan with company match
Health Savings Account (HSA)
Versátil Spending Account (FSA)
Dependent Care Spending Account (DCA)
100% Company paid Life insurance for employees
100% Company paid Short Term Disability
Optional Long Term Disability
Enjoy paid vacation time and paid holidays annually.
Paid Time Off awarded at hire
On-site gym, weight room, locker room
Augment your education with tuition assistance programs.
Opportunities to network and connect
Lucrative Employee Referral program
COMPENSATION TRANSPARENCY
The sal

📌 Field Service Engineer Iii (Gijón)
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