Overview Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach.
As a Senior Software Engineer , you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices.
Windows Commercial Acceleration Engine is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges.
In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their most complex Windows challenges to improve their install base health.
You will apply broad technical expertise across device provisioning, deployment, device management, OS and update management, application management, performance, reliability, and security.
You will leverage telemetry, logs, code, scripts, configurations, policies, and engineering systems to investigate and move complex issues from discovery to measurable resolution.
Success in this role will be defined by remediating the customer as well as turning successful solutions into re-usable packaged solutions, diagnostic tools, product improvements, and implementation guidance that will benefit many more customers and strengthen Windows at scale.
You will collaborate closely with customers, field teams, and Windows product engineering.
Your technical depth, customer empathy, and ability to operate across disciplines will be key to delivering measurable customer and business outcomes.
This work will be pivotal to the success of the Windows Commercial business.




Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies.
Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
Build and implement technical resolution: devise, design and implement solutions with customers.
Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches.
Apply solid engineering fundamentals including security, privacy, maintainability and supportability.
Validate solution in customer environments to demonstrate measurable improvements.
Partner with engineering for complex cross-product issues.




Collaborate with Windows, Intune, and other product engineering teams to investigate complex cross-product issues and drive product fixes, supportability changes, and telemetry enhancements supported by actionable customer evidence including detailed reproduction information, logs, etc. and business impact.
FDE will maintain accountability for the customer outcome.
Scale successful approaches for broad impact.
Identify patterns and convert customer solutions and lessons learned into reusable playbooks, patterns, tools, and technical guidance that can benefit a broader set of enterprise customers.
Transfer expertise to other FDEs, partners, field, support teams, and product groups so each engagement increases the capability of the broader ecosystem.
Deliver measurable customer and business outcomes.
Demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures.
Help restore customer confidence in Windows and strengthen the role of Windows in customers' future endpoint, security, management, and AI-platform strategies.
Build trusted relationships with customer technical leaders, Microsoft field teams, and product engineering teams.
Communicate technical findings, tradeoffs, risks, decisions, and progress clearly to customer engineers, IT leaders, Microsoft field teams, product engineers, and executives.
Qualifications Required/Minimum Qualifications: Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.OR equivalent experience.
Additional or

📌 Senior Software Engineer (Málaga)
🏢 Microsoft
📍 Málaga